State of the Candidate Experience Study

What candidates expect and what employers deliver in the applicant process

We asked 1200 candidates and HR professionals their thoughts on the State of the Candidate Experience, focusing on each stage—from the application, notification, and beyond—and we found several disconnects between what candidates expect from the process, and what employers actually deliver.

Highlights include:

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60%

of job seekers report having received a poor candidate experience

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72%

of those respondents shared that bad experience online or with someone directly

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3.5x

less likelihood of re-applying to a company for candidates who are not informed about their application



85%

of applicants doubt that a human being even reviewed their application when they don’t hear back from an employer

Access our Candidate Experience Survey Report to discover the no. 1 pain point candidates experience today, and the opportunities where employers can easily exceed their expectations.

Access the study

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We work with some of the world’s most exciting brands

Social is CVS Health’s lowest cost per applicant and hire
Healthcare / Retail

“As one of the largest employers in the country, we at CVS Health rely on partners that can take on the volume of jobs we have and present our brand positively and consistently, everywhere. CareerArc’s targeted approach is not only effective but highly efficient: They continue to achieve the lowest cost-per-hire across all of our candidate sources.”

KERRY NOONE
DIRECTOR OF EMPLOYER BRANDING AND RECRUITMENT MARKETING
CVS HEALTH

US Bank saved many hours of time and effort
Finance

“[Before CareerArc] I had a person spend hours and hours a day picking which jobs to tweet in which markets, figuring out hashtags, trying to find the right picture. And having CareerArc do that for us—significant savings to our company.”

ELLEY SEIFERT
VICE PRESIDENT, TALENT ACQUISITION
US BANK

Ulta Beauty increased hires 50%
Retail

“By partnering with CareerArc, we received 121k job applications—a 70% YOY increase—and made 15k hires, which is 50% more hires than the previous year. It was remarkable, and we attribute this success to CareerArc.”

SEAN TAYLOR
DIRECTOR, TALENT ACQUISITION
ULTA BEAUTY