BAYADA Home Health Care is seeking a Part Time On-Call Manager to work from home, answering office calls after hours from 5pm-8:30am on Monday-Friday, and on Saturdays and Sundays, every other week.
The On-Call Manager would cover our Central Delaware Assistive Care State Programs office located in Dover, DE.
Responsibilities:
- Respond to inquiries and service requests received via phone
- Responsible for coordinating home health care services during non-business hours for our clients
- Report end of shift census of calls
- Schedule staff members and be able to multi-task in a calm and compassionate manner
- Retrieve messages via voicemail and returning calls promptly
- Problem solve and maintain emergencies by coordinating all clinical issues with the on-call nurse
- Training for the position will take place in the office
Qualifications:
- High school diploma required, Associates degree strongly preferred
- Staff scheduling experience (within home care preferred)
- Strong customer service skills required
- Ability to multi-task and work under pressure
- Strong computer skills required
EOE