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Supervisor, Contact Center
Travis Credit Union - Vacaville, CA
Schedule: Monday-Saturday, Day off TBD 40 hours/week This position is 100% onsite at TCU Corporate Offices in Vacaville, California. Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, Sa...
Associate, Member Contact Center
NRECA - Lincoln, NE
Job Description Job Title: Associate, Member Contact Center Work Location: Lincoln, NE Work Schedule: Hybrid Schedule, 3-days in office; 2 days out of office Work Hours: Monday – Friday, 10:15 – 7:00 p.m. Join a Mission-Driven Organization We're seeking someone who is passionate about service excellence and telephone customer service to join our Me...
Commercial Customer Contact Center Rep
NJM Insurance Group - Trenton, NJ
Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer servi...
Team Leader – Healthcare Contact Center (Member Services)
ResultsCX - Bengaluru, KA, India
Description Team Leader – Healthcare Contact Center (Member Services) Full Location: Bengaluru - IN We are seeking a dynamic and results-driven Team Leader to oversee and guide a team of customer service representatives working in a voice-based contact center supporting the US healthcare industry. The ideal candidate will ensure operational ex...
Contact Center Associate - Remote: Continental United States
Harbor Freight Tools - Calabasas, CA
This is a remote position with a highly structured schedule and clear expectations. While you'll be working from home, the role demands full-time focus throughout your workday. It's ideal for someone who thrives in a disciplined, fast-paced environment. Our Contact Center Associates deliver exceptional service through phone and written channels. They handle troubleshooting, resolve is...
Patient Services Coordinator - Full Time - Contact Center
Barton Health - South Lake Tahoe, CA
*** Monday - Friday *** Summary of Position: The Patient Services Coordinator serves as Barton's initial point of contact for various healthcare services with the knowledge and ability to address callers needs. This position schedules new and returning patient appointments for a variety of areas of care, supports clinical areas with schedule change requests, works to en...
Senior IVR & Contact Center Engineer (NICE CXone / Genesys)
NJM Insurance Group - Trenton, NJ
The Sr. Telecom Apps Software Engineer (official NJM job title) will have extensive knowledge of the NICE CX1 platform and is responsible for the design and development of voice/email/chat solutions on the NICE suite of applications used by contact center staff. The person in this role will be the technical lead for IT and will be expected to translate software requirements into workin...
Contract Administrator
ResultsCX - remote, Remote, India
Description Contract Administrator Full Location: remote - IN The Contract Administrator will oversee the preparation, negotiation, and management of Statements of Work (SOWs), Amendments, and Change Orders for our BPO outsourcing engagements. This role is critical in minimizing operational risk in contact center environments and ensuring ali...
Licensed Account Representative (Customer Service) - Trenton
NJM Insurance Group - Trenton, NJ
Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 6-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experi...
Manager, Global WFM
ResultsCX - Bengaluru, KA, India
Description Full Location: Bengaluru - IN Manager, Global WFM The Manager, Global WFM provides vision and leadership to the Results organization in the areas of Real Time Management, intraday analysis, forecasting and scheduling. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!
WFM Resource Planning Analyst
ResultsCX - Bengaluru, KA, India
Description Full Location: Bengaluru - IN WFM Resource Planning Analyst The WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize workflow while m...
Associate Human Resources Specialist - Seasonal
ResultsCX - Bengaluru, KA, India
Description Associate Human Resources Specialist - Seasonal Full Location: Bengaluru - IN The Associate Human Resources Specialist - Seasonal provides end-user assistance with a friendly, helpful approach, answering questions, providing information, and escalating more complex inquiries to the appropriate resource for resolution. As a Re...
Associate HR Specialist
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Associate HR Specialist Full Location: Lapu-lapu - PH The Associate HR Specialist provides end-user assistance with a friendly, helpful approach, answering questions, providing information, and escalating more complex inquiries to the appropriate resource for resolution. As a ResultsCX Associate HR Specialist , you will be su...
WFM Supervisor
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Full Location: Lapu-lapu - PH WFM Supervisor The Workforce Management Supervisor provides strategic direction and leadership to the Results site call center operations in areas of Real Time Management, Intraday Analysis, Forecasting and Scheduling, Capacity Planning and Login Administration. We expect g...
WFM Supervisor
ResultsCX - Bengaluru, KA, India
Description Full Location: Bengaluru - IN WFM Supervisor The Workforce Management Supervisor provides strategic direction and leadership to the Results site call center operations in areas of Real Time Management, Intraday Analysis, Forecasting and Scheduling, Capacity Planning and Login Administration. We expect g...
