contact center Jobs - Page 2

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Investor Services Representative I (Retirement Services Contact Center)

SS&C Technologies - VA

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description ...

Investor Services Representative I (Retirement Services Contact Center)

SS&C Technologies - TX

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description ...

Client Care Specialist

City National Bank - Phoenix, AZ

CLIENT CARE SPECIALIST WHAT IS THE OPPORTUNITY? The Client Care Specialist is responsible for responding to and handling a broad range of complex operational issues for all CNB client levels and all levels of bank colleagues, delivering an exceptional client service experience aligned with our City National Brand promise. Manage client conversations with a focus on quality. Independ...

Real Time Scheduling Analyst

NJM Insurance Group - Trenton, NJ

Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service w...

Real Time Scheduling Analyst

NJM Insurance Group - Hammonton, NJ

Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service w...

Customer Service/Call Center (Licensed Account Representative)

NJM Insurance Group - Parsippany-Troy Hills, NJ

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 6 - time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto...

Customer Service (Licensed Account Representative)

NJM Insurance Group - Hammonton, NJ

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 6 - time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto...

Software Engineer II

Mastercard - Pune, MH, India

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and ...

Fraud Detection Specialist I

City National Bank - Newark, DE

If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank. The Opportunity This will be the Payment Fraud Operations team who monitor ACH, Check, and Wire alert activity with a concentration on ACH experience. A Fraud Detection Specialist level I, will review alerts/transactions that are f...

Unified Communications Engineer

SAIC - Washington, DC

Description SAIC is seeking a highly skilled Unified Communications Engineer to design, deploy, and manage our advanced communication systems. The ideal candidate will bring over 8 years of technical expertise, leadership experience, and a results-driven mindset to ensure seamless communication solutions that meet our business goals. 3 days onsite Wash DC - 2 days remote...

WFM Analyst

ResultsCX - Bengaluru, KA, India

Description WFM Analyst Our WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The WFM RPA will support processes to maximize w...

Supervisor, WFM

ResultsCX - Sofia, Sofia City Province, Bulgaria

Description The Workforce Management Supervisor provides strategic direction and leadership to the Results site call center operations in areas of Real Time Management, Intraday Analysis, Forecasting and Scheduling, Capacity Planning and Login Administration. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In thi...

Manager, Global WFM

ResultsCX - Bengaluru, KA, India

Description Position Overview Ensure WFM system is configured optimally for program being scheduled (internal IEX) Maintain close alignment with Resource Planner and Resource Planning file ensuring metrics used for scheduling are consistent with RP Keep Scheduling software (internally IEX) up to date with employee data change management (...

Associate HR Specialist

ResultsCX - Pasig, NCR, Philippines

Description Associate HR Specialist The Associate HR Specialist provides end-user assistance with a friendly, helpful approach, answering questions, providing information, and escalating more complex inquiries to the appropriate resource for resolution. The Associate HR Specialist will support the resolution of entry-level complexity incident management.

Telecom Apps Software Engineer, Senior

NJM Insurance Group - Trenton, NJ

The Sr. Telecom Apps Software Engineer is responsible for the support and maintenance of applications used by contact center staff (applications that have a direct integration with the telecommunications architecture). The person in this role will be the technical lead for IT as well as being the subject matter expert for any business driven initiatives. The person serving this r...