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TOC CUSTOMER SERVICE ASSOCIATE
Dollar General - San Antonio, TX
The TOC Customer Service Associate (CSA) supports the Transportation Operations Center's 24/7 operation by managing complex cases, performing track and trace, and conducting detailed door alert reviews and store order support. This role requires strong analytical and critical thinking skills to handle complex issues independently and provide data-driven results. CSAs maintain a portfolio of cas...
TOC CUSTOMER SERVICE REPRESENTATIVE
Dollar General - San Antonio, TX
The TOC Customer Service Representative (CSR) provides essential support to the 24/7 Transportation Operations Center (TOC). This role requires effective communication and problem-solving skills to assist drivers, stores, and field teams with delivery assistance, travel guidance, on-the-road support, and store operations support through phone, SMS, email, and chat. CSRs play a crucial part in e...
TOC CUSTOMER SERVICE REPRESENTATIVE
Dollar General - San Antonio, TX
The TOC Customer Service Representative (CSR) provides essential support to the 24/7 Transportation Operations Center (TOC). This role requires effective communication and problem-solving skills to assist drivers, stores, and field teams with delivery assistance, travel guidance, on-the-road support, and store operations support through phone, SMS, email, and chat. CSRs play a crucial part in e...
TOC CUSTOMER SERVICE REPRESENTATIVE
Dollar General - San Antonio, TX
The TOC Customer Service Representative (CSR) provides essential support to the 24/7 Transportation Operations Center (TOC). This role requires effective communication and problem-solving skills to assist drivers, stores, and field teams with delivery assistance, travel guidance, on-the-road support, and store operations support through phone, SMS, email, and chat. CSRs play a crucial part in e...
TOC CUSTOMER SERVICE LEAD
Dollar General - San Antonio, TX
The TOC Customer Service Lead plays a critical role in the 24/7 Transportation Operations Center (TOC), serving as the subject matter expert on all TOC processes and best practices. This role requires a high level of critical thinking to handle escalated, complex cases, analyze trends, and make informed decisions in support of drivers, store teams, and field operations. The Lead provides operat...
FLEET CUSTOMER SERVICE REP
Dollar General - San Antonio, TX
The Customer Service Representative is responsible for the private fleet administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on time store deliveries, tractor utilization, inbound reverse logistics on time pick up, and driver safety and legal compliance operation...
