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Associate Director Operations
ResultsCX - Bengaluru, KA, India
Description Position Overview Lead daily site operations for U.S. healthcare programs (e.g., Inbound calls, Chats, Customer Support & escalations), ensuring delivery against client SLAs, quality standards, and HIPAA/security requirements. Own site financials including payroll margin, program cost management, and contribution to overall P&L targets. ...
Supervisor, Operations
ResultsCX - Bengaluru, KA, India
Description Supervisor, Operations We are looking for an experienced and dynamic Team Leader to manage and guide a team of healthcare contact center executives in our Member/Provider Services division. The ideal candidate will have strong leadership abilities, excellent communication skills, and a proven track record in managing pe...
Sr. Manager, Operations
ResultsCX - Bengaluru, KA, India
Description Sr. Manager, Operations Our Sr. Manager, Operations is responsible for the day-to-day operations of a multi-client site where FTE justifies, while achieving a high level of performance and profitability. Establishes priorities, standards and performance objectives. Selects trains and provides work guidance for floor Supervisors. Maintains cost/produc...
Quality Assurance Analyst
ResultsCX - Bengaluru, KA, India
Description We are looking for a detail-oriented and analytical Quality Analyst (QA) to join our healthcare contact center team in Bangalore. The QA will be responsible for monitoring and evaluating the performance of agents to ensure they meet quality standards, compliance requirements, and client expectations. This role is ideal for candidates with experience in healthc...
Trainer
ResultsCX - Bengaluru, KA, India
Description We are seeking an enthusiastic and skilled Trainer to join our healthcare contact center team in Bangalore. This role is ideal for candidates with excellent voice and communication skills, a passion for training, and a strong understanding of healthcare voice processes. As a Trainer, you will be responsible for preparing and upskilling agents to deliver except...
WFM Analyst- (Verint Experience)
ResultsCX - Bengaluru, KA, India
Description WFM Analyst Our WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The WFM RPA will support processes to maximize w...
Real Time Analyst- (Verint Experience)
ResultsCX - Bengaluru, KA, India
Description Real Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What's Your Greater? Come find it a...
Sr. Manager Training
ResultsCX - Bengaluru, KA, India
Description Sr. Manager Training The Senior Manager Training is accountable in driving overall Training Performance across all assigned accounts. This position owns the effectiveness, efficiency, consistency of ResultsCX's client training processes and initiatives within the Account Training span of control. Sr. Manager Training partners with Operations to...
Site IT Administrator- Bangalore (US Time Zone)
ResultsCX - Bengaluru, KA, India
Description The Site IT Administrator supports end-users and infrastructure in the assigned call center, works with Corporate Support team on escalation and resolution of outages, and collaborates with Corporate IT groups involved in IT Projects. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In this role you will:
Senior Web Developer - Marketing
ResultsCX - Bengaluru, KA, India
Description The Senior Web Developer - Marketing is responsible for building, managing, optimizing, and scaling our web presence while ensuring seamless integration with our marketing technology stack. In this role you will: Web Development & Management Own end-to-end development, maintenance, and optimization of all company w...
Senior Software Engineer - AI & Automation
ResultsCX - Bengaluru, KA, India
Description Position Overview As a Senior Software Engineer, you will lead the design and development of AI‑powered solutions that drive intelligent decision-making, enhance knowledge automation, and enable next‑generation digital experiences. Your primary focus will be building and integrating advanced AI capabilities - LLMs, generative AI, semantic systems, an...
WFM Analyst
ResultsCX - Bengaluru, KA, India
Description WFM Analyst Our WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The WFM RPA will support processes to maximize w...
Real Time Analyst
ResultsCX - Bengaluru, KA, India
Description Real Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What's Your Greater? Come find it a...
Supervisor, WFM
ResultsCX - Bengaluru, KA, India
Description The Workforce Management Supervisor provides strategic direction and leadership to the Results site call center operations in areas of Real Time Management, Intraday Analysis, Forecasting and Scheduling, Capacity Planning and Login Administration. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In thi...
Senior Human Resources Generalist
ResultsCX - Bengaluru, KA, India
Description The Senior Human Resources Generalist plays a pivotal role in fostering a positive and productive work environment by designing, implementing, and managing employee welfare programs. This role ensures that employees' physical, emotional, and social well-being are prioritized, contributing to higher engagement, retention, and overall organizational success. ...
