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Service Excellence Manager I
Valley Bank - Heathrow, FL
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Loan Servicing Specialist FL
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Research missing or misapplied loan payments. Process loan payment reversals. Provide payoff letters. Handle customer inquiries or research. Assist Lender's to resolve customer complaints or issues. Answer incoming customer phone calls. Perform maintenance on payment schedules, rates ...
Personal Insurance Operations Manager
Valley Bank - West Palm Beach, FL
Responsibilities include but are not limited to: Manages personal lines department for Valley Insurance Services, including NJ and FL operations. Oversees the day-to-day servicing of existing clients and the renewal of insurance policies. Delegates and monitors workflow assignments for personal lines service staff to ensure policies are handled according to prescribed process,...
Home Loan Consultant
Valley Bank - Vero Beach, FL
Responsibilities include but are not limited to: Originate first and second mortgages. Prequalify customers based on credit criteria. Build relationships with external referral sources. Communicate effectively with customers, referral sources. Manage pipeline of customers through frequent communication methods. Provide high level customer se...
Commercial Banking Portfolio Manager II
Valley Bank - Miami, FL
Responsibilities include but are not limited to: Maintain and service assigned portfolios and coordinate the cross sell of other bank products. Maintain close customer contact to ensure continued satisfaction and to follow or anticipate additional financing needs. Monitor and report changes in credit quality. Negotiate to properly structured and priced credit...
PERSONAL BANKER
Valley Bank - Vero Beach, FL
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Miami, FL
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Tampa, FL
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Loan Servicing Specialist
Valley Bank - West Palm Beach, FL
Responsibilities include but are not limited to: Research missing or misapplied loan payments. Process loan payment reversals. Provide payoff letters. Handle customer inquiries or research. Assist Lender's to resolve customer complaints or issues. Answer incoming customer phone calls. Perform maintenance on payment schedules, rates ...
Sr. Business Analyst, Technology & Transformation
Valley Bank - St. Petersburg, FL
Responsibilities include, but are not limited to: Lead the work of the Business Process Analyst team -- Assist in the training, mentoring, interviewing and performance feedback of staff. Document business and functional requirements, including current state and target process and data flow in relation to projects impacting Dep Ops. Implement process improvements, quantify and ...
Jr Treasury Specialist - St. Petersburg, FL
Valley Bank - St. Petersburg, FL
Responsibilities include, but are not limited to: Act as the day-to-day client contact for services relating to Treasury Products. Onboard and train commercial clients with the following Treasury products; Online banking with wires, Remote Deposit Capture, Bill Pay, and other products as assigned. Provide first level support to internal/external customer support for a...
Customer Care Specialist (Call Center)
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
Jr. Treasury Specialist - St Petersburg, FL
Valley Bank - St. Petersburg, FL
Responsibilities include, but are not limited to: Act as the day-to-day client contact for services relating to Treasury Products. Onboard and train commercial clients with the following Treasury products; Online banking with wires, Remote Deposit Capture, Bill Pay, and other products as assigned. Provide first level support to internal/external customer support for a...
Client Experience Specialist - St Petersburg, FL or NYC, NY
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Manage the client journey to ensure exceptional services are provided with quick and accurate turnaround times. This would include engaging assigned team on client onboardings for deposit account and treasury services as well escalating research requests. Identify customer needs and take proactive steps to maintain positive expe...
Client Experience Specialist - St Petersburg, FL
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Manage the client journey to ensure exceptional services are provided with quick and accurate turnaround times. This would include engaging assigned team on client onboardings for deposit account and treasury services as well escalating research requests. Identify customer needs and take proactive steps to maintain positive expe...
