Technical Program Manager - Server Customer Engineering, Enterprise AI Product Line Job Listing at AMD in Austin, TX (Job ID 74645-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING 

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.  Together, we advance your career.  

THE ROLE:

 We are seeking an experienced Technical Program Manager – Server Customer Engineering (Enterprise AI Product Line) to join the Server Platform Solutions Engineering / Server Customer Engineering PMO to lead end-to-end delivery, focused on the Enterprise AI product line. You will manage programs from development through End‑of‑Life, coordinating cross‑functional teams across hardware, firmware, software, validation, and partners to deliver production‑ready AI solutions at scale.

THE PERSON:

You will be the primary AMD contact for Enterprise AI programs supporting enterprise customers—ensuring alignment between customer goals and AMD roadmaps, driving release readiness, and protecting production stability for critical datacenter deployments.

KEY RESPONSIBILITIES:

Customer Ownership

• Serve as primary support contact for Enterprise AI programs supporting Enterprise customers (development and sustaining); build and maintain sponsor and program lead relationships.
• Understand customer business goals and AI workload requirements; align customer needs with AMD priorities.
• Advocate for customer satisfaction; manage requirements, critical issues, and escalations.

Program & Project Management

• Own end‑to‑end program delivery: define schedules, milestones, success criteria, resources, and deliverables.
• Coordinate cross‑functional teams (engineering, firmware, validation, QA, product, field ops, partners/OEMs) to drive decisions and resolve blockers.
• Identify risks and technology dependencies; create mitigation and contingency plans and proactively escalate when needed.
• Drive release readiness: validation plans, customer previews, deployment playbooks, and handoffs to field engineering/customer success.
• Produce concise executive updates, program briefs, and status reports.

Process & Continuous Improvement

• Implement scalable program processes, tooling, and lessons learned to improve delivery speed and quality.
• Contribute to executive briefs and participate in customer engagements and technical enablement.

PREFERRED EXPERIENCE:

• Extensive Technical Program or Product Management experience leading complex, cross‑functional technical programs; experience with server platforms, firmware, validation, or enterprise software.
• Strong technical fluency in server systems (hardware, BIOS/firmware/microcode, validation/test processes) and understanding of AI workload characteristics.
• Proven ability to manage schedules, risk, requirement tracking, escalations, and stakeholder communications.
• Excellent written and verbal communication; comfortable presenting to senior leadership and customers.
• Demonstrated customer focus and ability to drive decisions in ambiguous, fast‑moving environments.
• Proficiency with program tools (JIRA, MS Project, Teams, Power BI); familiarity with Python a plus.
• Professional experience in semiconductor/server architecture, datacenter/server development lifecycle, or related engineering roles (validation, BIOS, hardware design, cloud SW).
• Track record of managing cross‑regional teams and delivering quality products at scale.
• Strong analytical, organizational, and interpersonal skills; ability to build consensus across technical and non‑technical stakeholders.

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.