Description
Position Overview
The Intake Coordinator is responsible for the coordination of new patient referrals, working in collaboration with Account Executives/Liaisons, referral sources, discharge planners, and location staff to ensure a seamless transition to agency services in compliance with Aveanna Healthcare policies, procedures, and federal/state regulations and guidelines.
**Remote work from home position - prefer candidates in the Eastern time zone**
Essential Job Functions
- Responds to referral source and office inquires by communicating accurate and complete information
- Coordinates multiple telephone calls from internal/external customers and directs callers or tasks appropriately
- Establishes good working relationships between the location and referral sources to ensure further referrals from that source
- Reviews documentation sent by the referral source for accuracy and completeness
- Documents all forms required to process a referral in its entirety with no missing information
- Enters all referral information in real time into the Electronic Medical Record (EMR) to provide visibility across the team
- Partners with colleagues in the location to staff each case with an appropriate, skilled professional to provide the services requested and ordered
- Photocopy, fax, route, scan, or email information as needed or requested
- Maintains department logs/tracking systems as requested
- Other duties as assigned
Requirements
- High school diploma or GED
- Proficient in Microsoft Office, including Outlook and TEAMS
- Ability to work after hours, on-call schedule
- Familiarity with the Microsoft operating system, Outlook email is a necessity
- Data entry: 40 words per minute/10,000 keystrokes per hour.
- Ability to communicate accurately and succintly in email.
- Basic knowledge of how the medical industry and insurances function.
Preferences
- One (1) year previous office work experience preferred
- Healthcare experience a plus
- Bilingual experience
- Familiarity with Microsoft Teams, HomeCare Homebase, Careport portals and EPIC portals a plus
- Multi-tasking
- Fast-paced environment
Comprehensive Benefits (Full-time positions)
Aveanna offers benefits designed to support you inside and outside of work, including:
- Competitive pay
- Medical, Dental, Vision, and Life insurance
- Voluntary Pet Insurance for your fur babies
- 401(k) with Company match
- Vacation time, Sick time, Paid Holidays, and Floating Holidays
- Tuition reimbursement and tuition discounts
- Free continuing education units (CEUs) for nurses
- Employee Assistance Program and Employee Relief Fund
- Employee Stock Purchase Plan
Our Mission
Our mission is to revolutionize the way homecare is delivered, one patient at a time. We are committed to innovation, clinical excellence, and compassionate care—because outcomes improve when care is personal. Join the revolution and make a meaningful difference in the lives of patients and families every day.
HHH
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
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