Lead Patient Access Specialist Job Listing at Baptist Neighborhood Hospital in San Antonio, TX (Job ID 2026-23116)

Description

The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement. 

• • High School Diploma or GED, required 
  • 3 years patient registration and insurance verification experience in a health care setting, required. 
  • Emergency Department registration experience, strongly preferred. 
  • Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required. 
  • Demonstrates leadership capabilities 
  • Basic understanding of medical terminology 
  • Excellent customer service 
  • Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.  
  • Position requires fluency in English; written and oral communication 

• • Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records 
  • Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships 
  • Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff 
  • Provide and obtain signatures on required forms and consents 
  • Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle 
  • Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system 
  • Obtain insurance authorizations as required by individual insurance plans where applicable 
  • Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion 
  • Scan all registration and clinical documentation into the system and maintain all medical records 
  • Assist with coordinating the transfer of patients to other hospitals when necessary 
  • Respond to medical record requests from patients, physicians and hospitals 
  • Maintain cash drawer according to policies  
  • Maintain log of all patients, payments received, transfers and hospital admissions 
  • Maintain visitor/vendor log 
  • Provide coaching and feedback to Patient Access Specialists 
  • Distribute mail appropriately 
• • Assist with compiling, analyzing, and reporting data for Patient Access quality measures 
  • Ensure QA on patient registrations, admissions and transfers  
  • Ensure QA of site-specific medical records storage and upkeep  
  • Assist in ordering office supplies, dietary and employee snacks where applicable 
  • Assist with management of worklists/workqueues within the patient accounting system 
  • Serve as first line of contact for PAS when on duty 
  • Assist with training of new employees in all aspects of their assigned job 
  • Work alongside Patient Access team members to ensure processes and policies are being followed 

• • Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff 
  • Receive deliveries including mail from various carriers and forward to appropriate departments as needed 
  • Notify appropriate contact of any malfunctioning equipment or maintenance needs 
  • Attend staff meetings or other company sponsored or mandated meetings as required 
  • Assist medical staff as needed 
  • May be required to float to alternate locations at the request of leadership, based on staffing needs and patient care requirements to ensure continuity of care and optimal operations. 
  • Perform additional duties as assigned