Description
***Actual offered hourly wage will depend on experience of the applicant***
Summary of Position:
This position provides general support of various software applications by applying specific knowledge to ensure effective and optimal use of current applications in collaboration with build teams and implementation/support teams. The position holder may participate in any phase of both large and small projects, maintaining accountability for the completion of assigned tasks, the operation of assigned system modules, and user understanding of such applications.
Qualifications
Education:
• Associate's degree in computer science, or related field preferred; Experience in related fields may be substituted for education on a year-for-year basis.
Experience:
• Proven problem solving and experience in providing confidential administrative support.
Knowledge/Skills/Abilities:
• Ability to communicate with employees, physicians, patients, and administrative staff in a courteous and professional manner.
• Exceptional Customer service and follow-up skills.
• Excellent computer skills with an emphasis on Microsoft Word, Excel, and other Office 365 products.
• Exceptional organizational and interpersonal and time management skills,
• Knowledge of clinical, healthcare information and/ or related field preferred.
Certifications/Licensure:
• A+, Net+, other industry basic certifications preferred
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear.
• The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
• The employee must occasionally lift and/or move up to 25 pounds.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Normal office environment. The noise level in the work environment is usually quiet to moderate while in the office.
• Occasional travel to various health system locations.
Essential Functions
1. Provides consistently exceptional care at all times.
2. Facilitates timely and effective communication to departmental leadership regarding the status of work requests and work deliverables.
3. Ensures communication with hospital staff regarding the status of their tickets.
4. Coordinates with the proper personnel to provide timely and accurate information to staff.
5. Ensures detailed documentation is produced and maintained in relation to helpdesk tickets.
6. Understands and resolves complex problems in a timely and effective manner using critical thinking skills.
7. Manages workloads in a professional manner.
8. Helps to ensure coordination of EMR/IT resources.
9. Provides information and assistance regarding improvements in EMR/IT documentation.
10. Ensures resolution of support requests.
11. Regulates helpdesk ticket intake and assist in prioritizing or escalating as needed.
12. Creates, manages, and assigns helpdesk tickets based on category or scope.
13. Demonstrates willingness to identify and/or assume activities relative to the developmental needs of the department.
14. Demonstrates dependability/flexibility in meeting scheduling needs of the department and hospital.
15. Accepts assignment as preceptor for new staff.
16. Completes work assignments on time/readily accepts assignments as observed by manager.
17. Responds to the needs of the department by performing other duties, as necessary.
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