Description
***Actual offered hourly wage will depend on experience of the applicant***
Summary of Position:
• Responsible for the installation, support and repair of computers, software, PC-related peripheral devices.
• Completes maintenance of Help Desk issues.
• Acts as liaison with our partners to resolve IT issues.
• Responds to users in a timely and professional manner.
• Completes problem reporting and tracking, database establishment and maintenance as well as status reporting.
• Basic project management.
• Intermediate Network and Server support.
• User training.
• Technology research and implementation.
Qualifications
Education:
• High school diploma or equivalent required.
• Associate's degree or above preferred.
Experience:
• Previous experience in Information Systems or related field; EPIC EMR experience preferred.
• Hospital or other healthcare environment experience preferred.
Knowledge/Skills/Abilities:
• Intermediate knowledge of PC's and technical software.
• PC repair and building.
• Proficient in Microsoft Office applications or Google Business suite.
• Ability to assist and diagnose user application or system problems and escalation of issues to appropriate support staff or vendors, as needed.
• IT ticketing systems.
• Documentation and work instructions.
Certifications/Licensure:
N/A
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear.
• The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
• The employee must occasionally lift and/or move up to 25 pounds.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Normal office environment. The noise level in the work environment is usually quiet to moderate while in the office.
• Occasional travel to various health system locations.
Essential Functions
1. Provides consistently exceptional care at all times.
2. Provides a central resource for all issues and projects; determines the best course of action for resolution.
3. Receives and logs calls from various system users; alerting staff of outstanding issues.
4. Assists with system security and provides technical support as needed.
5. Performs scheduled and non-scheduled operational functions required.
6. Acts as liaison on IT issues.
7. Provides excellent customer support.
8. Participates in on-call schedule rotation as needed.
9. Demonstrates willingness to identify and/or assume activities relative to the developmental needs of the department.
10. Demonstrates dependability/flexibility in meeting scheduling needs of the department and hospital.
11. Accepts assignment as preceptor for new staff.
12. Completes work assignments on time/readily accepts assignments as observed by manager.
13. Works collaboratively and effectively with peers.
14. Responds to the needs of the department by performing other duties, as necessary.
Apply on company website
Find Connections via Linkedin
