Description
Hybrid: #LI-Hybrid BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world's largest organizations so they can seize a competitive advantage. We are seeking a Junior Platform Systems Administrator to provide high-quality IT support across a multi-region environment, including the United States, Canada, Mexico, and South America. This role will support both day-to-day end-user needs and executive-level requests, with a strong focus on responsiveness, professionalism, and customer service. The ideal candidate is a proactive, service-oriented IT professional who is comfortable supporting a broad range of hardware, software, mobile, and collaboration technologies in a fast-paced environment.
Key Responsibilities • Provide technical support for users across the United States, Canada, Mexico, and South America. • Deliver white-glove support for Senior Executives with professionalism and urgency. • Troubleshoot and resolve hardware, software, and access-related issues for Windows and Mac environments. • Support laptops, desktops, mobile phones, tablets, Apple Mac devices, and related peripherals. • Handle onboarding activities for new hires, including equipment preparation, account readiness, and initial setup. • Manage incoming requests for new mobile device orders and coordinate with regional carriers as defined by BMC. • Serve as a key point of contact for mobile services, including contracts, usage tracking, device refreshes, and renewals. • Assist with desktop and Mac imaging activities. • Support unified communications tools, including video conferencing and VoIP platforms. • Maintain accurate operational data and contribute to dashboard creation and reporting related to mobile services and asset management. • Participate in on-call support duties for Executive support as needed. • Collaborate with team members across multiple geographic locations to improve support processes and user experience. Required Qualifications • At least 2 years of experience in IT support or in a customer-facing technical support role. • Experience supporting high-priority users. • Strong written and verbal communication skills in English and Spanish, Portuguese is a plus. • Strong customer service mindset with the ability to resolve end-user issues in a timely and professional manner. • Ability to remain calm and effective in high-pressure or stressful end-user situations. • Self-starter with the ability to manage competing priorities in a fast-paced, changing environment. • Strong team player who actively shares ideas and contributes to process improvement across multi-geo teams.
Technical Skills and Experience Experience supporting and administering the following technologies is preferred: • Operating Systems / Endpoints: Windows 11, macOS, Apple devices • Productivity / Collaboration Tools: Microsoft 365, Outlook, SharePoint, Microsoft Teams, Zoom • Security Tools: McAfee, antivirus solutions, BitLocker, encryption technologies, CrowdStrike • Identity / Access Management: Active Directory, including user administration, server administration, and permissions management • Device Management: JAMF, AirWatch / MDM platforms • Infrastructure / Support Tools: Network printers, VoIP systems, video conferencing platforms • Virtual Environments: AWS VDI / virtual desktop environments • Imaging / Deployment: Desktop and MacBook imaging
Preferred Qualifications • ITIL Foundation • Experience with asset, mobile, or service data management and reporting •Experience creating dashboards or presenting operational data CA-DNP
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.Min salary 335,925 Mid point salary 447,900 Max salary 559,875
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