Description
#LI-BS1 Remote: #LI-Remote BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world's largest organizations so they can seize a competitive advantage. The VP of AI Operations is the operational and cultural backbone of the company's AI transformation. This role owns how AI is embedded, governed, measured, and scaled across our products, internal processes, and customer lifecycle in a highly matrixed organization.
This leader operates at the intersection of R&D, marketing, sales, legal, IT, procurement, customer success, and ELT, ensuring AI is deployed responsibly, efficiently, and with measurable business impact. They are the face of AI by design—internally and externally—translating complexity into clarity for executives, customers, and cross functional teams.
Core Responsibilities
- Operating Model & Governance
- Define and run the AI operating model across the company, spanning product delivery, internal use cases, and customer facing AI capabilities
- Establish and maintain AI governance frameworks covering risk, compliance, ethics (balance of speed with governance)
- Partner closely with Legal, Security, Privacy, and Procurement to accelerate AI reviews and approvals without sacrificing rigor
- Own AI intake, prioritization, and decision forums; ensure transparency and accountability
- Run companywide AI initiatives with best in class PMO discipline—clear priorities, dependencies, milestones, and outcomes
- Define and own AI success metrics across product, operations, and customer outcomes
- Translate AI activity into clear executive level reporting: value delivered, risk managed, and progress against strategy
- Orchestrate work across highly matrixed teams with influence rather than authority
- Bring energy, clarity, and momentum to complex, ambiguous initiatives
- Enablement & Change Leadership
- Simplify complex AI concepts for executives, frontline teams, and customers
- Be a visible, credible spokesperson for AI—internally and externally (internal teams, employees, customers, partners, industry)
- Act as the company wide AI enablement leader – championing required/suggested trainings working with each of the ELT members on basic curriculum for upskilling and broadening AI literacy in tooling, governance and measurement
- Data Foundation
- Champion the data foundation required for AI success—quality, accessibility, governance, and ownership
- AI Embedded in Customer Lifecycle (Sales + Customer Success)
- Ensure AI meaningfully supports the end to end customer lifecycle:
- Landing (differentiation, trust, positioning)
- Adoption (enablement, value realization)
- Expansion (use case growth, outcomes)
- Renewal (measurable ROI, stickiness)
- Partner with Customer Success, Sales, and Marketing to operationalize AI driven workflows and insights including CRO Portal Vision
- AI Embedded R&D
- Develop deep understanding of how AI is embedded into the products we sell, including data and skill dependencies
- Help reinvent how products are built in an AI native world—faster iteration, tighter data feedback loops, and cross functional collaboration
- 10+ years in roles spanning operations, product operations, program management, transformation, or strategy, with meaningful exposure to AI or advanced analytics
- Experience preferred in complex enterprise software space like BMC
- Strong understanding of AI from a process, governance, and measurement standpoint (not just technical theory)
- Demonstrated success leading cross functional, enterprise scale initiatives
- Deep comfort working with executive leadership and translating complexity into crisp narratives
- Exceptional communication skills—clear thinker, strong speaker, credible with technical and non technical audiences
- Proven ability to build trust across R&D, S&M & Customer Success as well as all the core support organizations (IT, Legal, Procurement, Ops…etc).
#LI-Remote CA-DNP
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.recruiter_code
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