Program Advisor Job Listing at Brown University in Providence, RI (Job ID REQ193623)

Description

Job Description:

This position is a member of a team of Program Advisors providing outreach and advising for the Division of Pre-College and Undergraduate Programs, delivering timely, accurate, and detailed information to students, parents, instructors, and other constituents inquiring about program-related information throughout the year. The position builds rapport with students and their families, serving as consistent support and bridge to attendance. A Program Advisor is responsible for understanding and synthesizing both the general educational offerings of the Division, as well as the details of each process, to best communicate to and support constituencies as needed. This work requires a significant capacity to think critically in response to a variety of queries Responsibilities include advising on the status of applications and answering detailed questions about the application process, registration procedures, campus life, and community and academic standards. The incumbent is responsible for implementing the outreach and advising communications plans that are developed with the Marketing and Enrollment Services Team. Advisors ensure efficient and effective workflow of inbound customer inquiries and outreach activities using various communication methods including email and phone. A Program Advisor represents the programs both through their daily work and in recruiting and onboarding events. Potential for travel, as needed (optional).

In addition, each Program Advisor has responsibility for supporting specific services and will also assist with supporting other programs and services, as needed. During the fall, Program Advisors complete projects aligned with improving programming and operations across the Division.

Major responsibilities include:

• Provide Inquiry and Admissions support and advising  40%

• Provide On-boarding support and advising 40%

• Support enrollment data collection and reporting resulting in proactive student outreach advising efforts. Indirectly supervise student workers providing support and direction for all outbound communications. 10%

• Support planning and decision-making for the Division by working on independent projects in the fall, as assigned by the Assistant Director of Student & Partner Engagement. 10%

JOB QUALIFICATIONS & COMPETENCIES

Education & Experience

• Bachelor's Degree and 1-2 years of experience or equivalent of education and experience required.

• Significant customer service experience preferably in an academic environment

• Excellent oral communication proficiency; exceptional English language skills, bilingual a plus but not required

• Superior computing abilities including Microsoft Office Suite, Google Apps for Education and basic

• Technology troubleshooting experience required.

• Experience working with CRM and other student systems preferred.

Job Competencies

• Ability to problem solve effectively

• Strong ability to multitask and adaptable to change

• Proficient in drafting professional, well-written email communications.

• High degree of patience and capacity to respond pleasantly and professionally, no matter the circumstances

• Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.

BACKGROUND CHECK: Criminal & Education

**PLEASE NOTE: A complete application consists of a cover letter and resume**

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Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Still Have Questions?

If you have any questions you may contact employment@brown.edu.

EEO Statement:

Brown University is an E-Verify Employer.

As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.