The Delivery Associate Manager will help support Inspire delivery roadmap with a key focus on operational execution of BWW's marketplace channels. As a member of the Marketplace & Delivery team, the Delivery Associate Manager will also serve as a support function to the BWW Delivery Director to implement platform marketing and collaborate with Commercial, Shared Services, IT, and Brand Teams to execute strategy and day-to-day enablement of delivery and marketplace channels.
This position requires strong project management skills and attention to detail to oversee menu, pricing changes, channel budgeting, and onboarding of new channels. This position will be a conduit between the field and corporate office teams to support the marketplace channels. Franchise support and channel operations must be approached with a customer first focus and knowledge of marketplace services.
The Associate Manager will be a critical role in enabling delivery and other off-premise channels to drive incremental sales, profitability, and guest satisfaction.
Support Delivery Director and cross-functional teams (Commercial, Operations, IT, and Brands/Marketing) to develop, implement, and monitor the processes necessary to deliver on key delivery initiatives across marketplace and owned channel
Aid Delivery Director and cross-functional teams to develop marketplace initiatives to build sales, increase check sizes and build traffic to off-premises options for BWW's, e.g., virtual brands and marketplace catering
Assist Delivery Director to manage day to day relationships with marketplace account teams to steward the BWW delivery business
Partner with Brand Digital team to support and optimize 3P fulfillment on owned channels, leveraging marketplace insights to inform tech requirements and operational processes
Assist Delivery Director with insights and analytics of marketplace channel with a key focus to evaluate channel and individual partner performance, including menu, daypart mix, marketing, and consumer insights where possible. Provide ongoing business performance reporting and analytics
Utilize market research, customer feedback, analytics data, industry trends, and the competitive landscape to guide business needs and identify new opportunities
Serve as Marketing conduit and general support for BWW marketplace initiatives with partners
Support marketplace marketing initiatives, including set up and implementation of placements and promotions
Oversee promotion management, including set up and validation of discount flow to POS, in partnership with IT and middleware vendor
Audit marketplace promotion placements and facilitate invoicing where applicable
Develop system communications to socialize and facilitate franchise participation in marketing activities
Platform Marketing – support Demand Gen and BWW Delivery Director to implement, and measure ROI of system marketing placements and inform discounting strategies on marketplaces
Develop and maintain materials (toolkits, user guides, events, monthly newsletter,) that provide best practices and guidance for field level support
Channel expert for corporate and franchise sports bars; supports on-boarding process, assists with questions, etc.
Manage on-boarding of NRO's and additional third-party providers not currently in system
Support Delivery Director to operationalize Buffalo Wild Wing's delivery needs and field support
Influence Ops and IT teams to ensure delivery channel ops and structure is seamless in sports bars
Support POS integration of marketplaces with third-party vendor.
Orchestrate menu changes with 3PD providers, marketing team, and creative requests
Support marketplace testing and roll-out to system. Drive project management of various needs of implementation of technology enablers for delivery initiatives
EDUCATION AND EXPERIENCE QUALIFICATIONS
4 Year Degree preferred
2-5 years: Key focus on digital, restaurants, and/or 3PD marketplaces
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
Strong organizational and project management skills in cross functional environments
Exceptional interpersonal skills will ability to communicate- verbal, written, and presentation skills
Passionate about third-party delivery in restaurant space
Maverick approach to work, sense of humor, and intellectual curiosity
Hands-on experience developing and applying new strategic initiatives in a corporate setting
Ability to manage tight deadlines and organize channel priorities with cross-functional stakeholders
Experience in QSR and/or knowledge of either a foodservice aggregator or a marketplace business is helpful but not required
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, Rusty Taco and SONIC Drive-In restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.
Buffalo Wild Wings fuels moments worth sharing – for our guests and for our team members. Yes, it is literally working at a Sports Bar and all the energy that comes with it. We're a brand on the rise, and we need great people as we write the next chapter of our story. If that's you, pull up a barstool.
Apply on company website