Client Services Officer Job Listing at City National Bank in New York, NY (Job ID 13030)

Description

CLIENT SERVICES OFFICER

 

WHAT IS THE OPPORTUNITY? This person is primarily responsible for the hiring, developing, coaching, and supervising the Customer Service Specialist in the department. They assist the Customer Service Manager in motivating and building the operational integrity of the staff in support of the department objectives. They motivate and coach colleagues to achieve exemplary service levels. This person will maintain and build a portfolio of customers and be responsible for expanding relationships. Ensures regulatory compliance and staff adherence to Bank policies and procedures.

 

WHAT WILL YOU DO?

• Creates an environment that attracts and retains customers as well as Customer Service Specialists in the office. Motivates, coaches, and identifies recognition and rewards for accomplishments.
• Serves as a role model for and coaches to the CNB exemplary service levels. Motivates and develops the highest level of operational integrity consistent with CNB's objectives and standards.
• Develops, motivates, and coaches to achieve exemplary service levels.
• Responsible for providing exemplary customer service and building relationships with existing customers . Actively seeks new profitable relationships.

 

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 3 years related experience in bank operations work
• Minimum 3 years of banking experience required.
• Minimum 3 years of direct client service experience required.
• Minimum 2 years of supervisory experience required

  Additional Qualifications

• Working knowledge of Bank policies and procedures and regulatory compliance.
• General knowledge of support systems and strong knowledge of applicable bank and branch products and services.
• General knowledge of Bank audit procedures.
• Excellent verbal and written communication skills.
• Ability to organize and prioritize work.

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $24.46 - $36.69 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

  Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

 Apply on company website