Loan Servicing Quality Control Specialist II Job Listing at City National Bank in Los Angeles, CA (Job ID 11295)

Description

LOAN SERVICING QUALITY CONTROL SPECIALIST II
WHAT IS THE OPPORTUNITY? Reviews all new and renewing loans, post boarding & funding, for approval, completeness & accuracy. Callbacks consumer and commercial loans and lines of credit comparing systems posting against credit approvals and documentation. Reports discrepancies found to relevant units and monitors correction as required. Activities require knowledge of credit approvals, loan documentation and loan systems. Monitors collateral systems and reports under margin activity to Credit staff. Performs maintenance on collateral positions as required. Works as liaison to the insurance department to ensure proper handling and delivery of updated and expiring policies to prevent forced placement by working closely with the Private Bankers and their teams. Acts as liaison to the sales teams to ensure proper execution and rollovers of LIBOR optioned facilities and loans.
WHAT WILL YOU DO?

• Quality Control & Reporting: Post boarding callback of new and renewing lines of credits and loans. Review applicable systems (Metavante, AFS, Insight, and STOC) to ensure data integrity by comparing the boarded loan against the CRR and loan documentation to insure accuracy of Loan Department/CLC and PB colleagues against approved transaction. Track errors by assigning to responsible unit and report same via PBT MIS systems/reports. For errors requiring correction, communicate to the applicable unit and monitor the timely correction of same. Ensure conformance to all CCAR requirements.
• Loan Servicing: Support PB Sales teams and credit support officers on client servicing questions/issues including: Credit inquiries and investigations, Loan billing schedule maintenance, Special handling, Statement questions and maintenance, Past-due investigation and follow-up.
• LIBOR Loan processing: Work with Private Bankers and Private client officers to ensure the timely rollover and execution of maturing LIBOR based loans minimizing delays in the rollover process. Convert prime based loans to LIBOR as required while ensuring that no loans are renewed beyond the maturity of the applicable facility. Deliver rollover requests as necessary to CLC for execution and callback the completed loan changes.
• STOC Monitoring: Monitor and prepare daily collateral reports for distribution to credit officers for correction and/or margin calls. Monitor department mailbox for activity and distribute as required to credit officers. Work with CLC to determine accuracy of reporting and/or determine possible timing differences or CLC errors creating invalid entries into the reporting system: communicate same to credit staff.
• Insurance Monitoring: Working closely with the insurance department, act as liaison to PB Bankers and Operations staff to ensure that insurance requirements are being met on a timely basis by communicating deficiencies, expirations and cancellations on a prompt basis. Escalate as necessary to sales team management and Credit Support administrators where lack of action may result in forced placement and client dissatisfaction.
• Special Projects and Portfolio Review: Work with Credit teams to prepare packages for portfolio reviews in conformance with the standard delivery model. Participate in special projects and reporting as required.

WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*

• H.S. Diploma
• Minimum 3 years of loan processing experience in a financial institution required.
• Minimum 2 years of basic computer experience(e.g. Microsoft Word, Excel, Outlook) required

Additional Qualifications

• Ability to communicate effectively.
• Able to handle a heavy volume of transactions and multiple tasks.
• Detail oriented with strong follow-up skills.
• Basic knowledge of AFS and Metavante critical
• Ability to operate Personal Computers and WordPerfect/Word Programs.
• Able to operate calculators, fax and copying machines.

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $25.93 - $41.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

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