Manager Operations Job Listing at City National Bank in New York, NY (Job ID 11708)

Description

MANAGER OPERATIONS
WHAT IS THE OPPORTUNITY? The Operations Department Manager directly supports our clients, portfolio management team, and partners financial advisors. Responsibilities include the oversight of the movement of money in and out of the managed accounts, reviewing daily cash transactions and resolving retirement and custodian issues.
WHAT WILL YOU DO?

• Manage and lead a team of analysts across all aspects of operations. This includes employee morale, HR issues, colleague development, planning, time management, and training. Escalate critical issue to management as needed.
• Oversee daily operations process. Assist operations team with any questions or problems that arise. Coordinate with Pershing on any outstanding issues. Work with Portfolio Management teams and Financial Advisors to solve any problems or complex issues that might arise.
• Oversee and develop the middle office team. Manage and lead the associates and foster the relationship between these associates and the portfolio manager teams.
• Review and approve all asset movement requests. Ensure all procedures have been followed and proper paperwork received, signatures, and client verifications. Verify all information has been input correctly in the system and approve so Pershing can process.
• Oversees the RMD process for the Pershing clients. Tracks all clients and makes sure any account that is required to take a distribution satisfies the requirement.
• Identify and establish new process/procedures to improve current operations and streamline activities.
• Build and strengthen relationships with vendors, custodians and internal/external partners.
• Contribute to ad hoc projects as they relate to both the operational aspect of client accounts and department-wide process improvement.
• Oversee proxy voting, corporate actions, margin details, source of funds reporting, IRS B Notices, and Private Investments.

WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*

• Bachelor's Degree or equivalent
• 5-7 years experience in financial services
• 2-3 years experience in management capacity
• 2 years experience using Microsoft Office applications

Additional Qualifications

• Experience working in an operations or Client Services department for investment management firm.
• Excellent verbal/written communication skills in order to interact with all levels of firm's colleagues and clients required. Demonstrated use of effective sales and communication skills.
• Excellent interpersonal skills to interact effectively with all levels of business.
• Ability to multi-task and perform with a high degree of accuracy in a fast-paced, dynamic environment with heavy workloads and high call volumes.
• Proactively develop self to continuously improve knowledge, skills and credentials and communicate development needs to CN Rochdale Managers.
• Series licenses 7, 24 preferred

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $78,970 - $126,140 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

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