Performance Optimization Manager Job Listing at City National Bank in Los Angeles, CA (Job ID 12848)

Description

PERFORMANCE OPTIMIZATION MANAGER

 

WHAT IS THE OPPORTUNITY? The Performance Optimization Manager facilitates operational changes and process improvement initiatives designed to achieve significant results in the key areas of quality, cost effectiveness, and service delivery, process redesign and outcomes measurement.Works on complex issues where analysis of situations or data requires in-depth evaluation of variable factors. Solves complex problems, takes a broad perspective to identify solutions.

 

WHAT WILL YOU DO?

• Lead efforts to identify process improvements, working collaboratively across multiple departments to identify impacted parties, business partners, and resources required
• Develop and design processes that support business needs
• Perform gap analysis between present conditions and future operations needs and identify solutions
• Provides direction and oversight to project teams to design and implement solutions that meet applicable business requirements
• Measure process improvement benefits after changes are implemented
• Partner with process owners to identify and leverage best practices to achieve maximum results to eliminate waste/ cost of poor performance and deliver sustainable and repeatable change
• Design, drive and perform operational analysis of processes
• Assist other functions in identifying and implementing opportunities to improve program and process effectiveness
• Plan, develop and coordinate training in process improvement changes
• Identify and facilitate process improvement projects, training/ workshops to drive cultural change
• Support other departments as needed and perform other duties as required by management
• Act as a key driver for process improvement initiatives coordinating efforts across multiple business units
• Lead analysis of highly complex operational challenges, applying advanced problem-solving techniques to solutions development
• Serve as liaison between executive leadership and operational teams, providing strategic updates and influencing decision making
• Develop relationships with stakeholders at various levels of the organization

 

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 10 years of quality/process improvement work experience
• Minimum 5 years of experience in project management
• Minimum 5 years of experience in financial industry

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

  Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

 Apply on company website