Manager, Mission Critical Applications Job Listing at City of Edmonton in Edmonton, AB (Job ID 53019)

Description

The Edmonton Police Service (EPS) requires a highly effective and experienced IT leader to manage the Mission Critical Applications Section. This role provides strategic and operational leadership for mission-critical applications central to operations, executed under broad organizational direction. The manager oversees three key teams—Record Systems, Dispatch Systems, and Database Administration—with a mandate to ensure reliable, resilient, and high-performing application services that support time-sensitive emergency response functions. The position involves complex problem-solving and the continuous development of new procedures to enhance system integrity, interconnectivity, and service continuity. Work directly impacts organizational effectiveness, public safety responsiveness, and cross-bureau collaboration.

To perform this role, you will be responsible for the following duties:

• Managing People – Supervision of direct reports (4) and by extension leadership of all employees and contractors in the section. (25). Provide coaching and leadership development of your people. Accountable for optimizing the utilization of the people resources including hiring into vacancies, managing succession and, and ensuring 24x7 support requirements are met when needed. Acts as a key escalation point for performance/discipline matters and responsible for key actions on behalf of Management in these proceedings. Continue to build and demonstrate the organizational culture. Organize for training and development of staff within your teams.
• Managing Work – Scheduling, managing, coordinating, controlling, and directing internal and external staff resources and their activities to ensure work assignments are completed within established budgets and timeframes.
• Managing Vendors -- Lead vendor management activities including negotiating and monitoring and managing service and maintenance agreements/contracts.
• Managing Technology - This includes establishing service levels, monitoring, and reporting on the area's performance, and addressing any escalated client service issues. Work collaboratively with other IT Managers and client business areas to develop specific strategies for implementing and upgrading IT technologies and continuously learn about emerging technology in policing and recommend how it can be best applied at EPS. Plan for application lifecycle replacement by identifying budget and other resources required.
• Managing Process and Practice - Establishing and improving processes to enable the successful Implementation, configuration, integration and development of new applications to meet specific customer business needs, supporting existing applications, and identifying areas requiring maintenance, upgrading, enhancements or replacement. Develop and maintain appropriate best practices, standards, and methodologies for use in application maintenance, support, integration and development, and monitoring. Work collaboratively with other IT Managers to establish and conduct key IT processes.
• Managing Finances - Managing the annual operating budget and 4-year capital budget of the Section to maintain the effective operations of applications supported by Mission Critical Applications Section. This includes tracking budget expenditures, approving payments, projecting future budget expenditures, reporting on budget variances, and implementing means to improve budget efficiencies.
• Other duties as required or directed.

You have honed and developed your leadership competencies through progressive interactions through your own career and can demonstrate the following competencies at Level 1 – Leading Self, Level 2: Leading Others, and Level 3: Leading Teams.

• Accountability: Leading Self - Takes ownership of work and follows through on commitments to others; Leading Others - Promotes acceptance of responsibility within others; Leading Teams - Holds others accountable for results across teams and functions
• Communication: Leading Self - Listens to understand and clearly presents information to others; Leading Others - Fosters effective dialogue within a group; Leading Teams - Adapts content, style, and method to fit the diverse needs of multiple groups
• Decision Making: Leading Self - Takes effective action within one's immediate scope; Leading Others - Contributes to an environment of deliberation and effective problem resolution; Leading Teams - Ensures individuals and teams are equipped to make effective decisions
• Developing Self & Others: Leading Self - Proactively learns from available opportunities, including feedback from others; Leading Others - Actively seeks learning opportunities, feedback, and supports for self and others; Leading Teams - Implements a self-directed development plan and facilitates the knowledge, skills, experience, and abilities (KSEA) of others
• Teamwork: Leading Self - Collaborates effectively with others; Leading Others - Proactively involves and includes others; Leading Teams - Initiates and reinforces collaboration across teams to ensure achievement of desired outcomes