Personal Training Coordinator Job Listing at City of Edmonton in Edmonton, AB (Job ID 52469)

Description

Are you goal oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent?

The City of Edmonton is looking for a Personal Trainer Coordinator that is highly knowledgeable on the elements of personal training. Someone that creates and supports a team culture that drives operational excellence and delivers a superior member/client experience.

 The Community Recreation and Culture Branch is looking for a Personal Training Coordinator that is personable, knowledgeable, growth-oriented, and possesses a positive and supportive attitude. We are seeking someone with a passion for creating exceptional experiences for members at Recreation Centres across the City of Edmonton. If you are a fully qualified trainer and want to share your passion for health and fitness with City of Edmonton patrons, then this is the position for you!

What you will do:

• Ensuring team accountability for business deliverables through target setting, follow-up, feedback and staff support
• Managing client intake and assignment processes, client-to-trainer assignments, client leads and lead generation activities
• Researching, developing, implementing and evaluating personal training programs and services
• Collection, documentation and reporting of key performance indicators relating to registered program fill rates, personal training session booking rates, client conversion and retention rates
• Recruiting, hiring and training new personal training staff
• Overseeing day-to-day management of personal training staff, including, but not limited to, payroll, scheduling, evaluating performance, providing feedback and addressing concerns or areas for growth
• Providing leadership, mentoring and guidance to the personal training team, fostering a positive, supportive and collaborative work environment
• Working with trainers to build and maintain strong relationships with clients, ensuring a positive client experience
• Building collaborative relationships and liaising with a wide variety of internal and external stakeholders
• Maintaining knowledge of and participation in fitness services, programs, and products
• Ensuring accurate program information is available online
• Preparing promotional materials in coordination with the Communications team, such as website maintenance and updates, social media, in-facility digital boards, street signage and posters
• Providing high-quality customer service and personalized attention
• Addressing any conflicts or issues that may arise within the training team and/or clients, ensuring a smooth and productive work environment and positive customer experience
• Implementing and maintaining staff and client health and safety measures
• Monitoring program and staffing budgets to ensure they are within assigned budgets and reviewing program and service fees
• Working on special projects to improve efficiency, quality, and keep pace with industry trends and growth
• Other duties as required