Senior Professional Standards Investigator Job Listing at City of Edmonton in Edmonton, AB (Job ID 55355)

Description

This position is accountable for all aspects of complaint procedures, both internal and external for all of the peace officers within the Community Standards Branch. It ensures that all aspects of the complaint procedures/process are in compliance with the Peace Officer Act, the Peace Officer Ministerial Regulation, all other legislation and associated policies.

This position is required to conduct complex investigations, conduct interviews, initiate dispute resolution, formulate unique solutions related to conflict, and review and report on transactional use of force incidents. This position engages in frequent contact and partnerships with external agencies including the Edmonton Police Service, the Ministry of Public Safety and Emergency Services, as well as the Royal Canadian Mounted Police as they address complaints or incident files (including discharge of weapons, death or grievous bodily harm, etc.). This position will also process peace officer and bylaw officer appointments along with police and vulnerable sector screening checks.

What will you do?

• Conduct all aspects of the Professional Standards Unit's operations, including intake of complaints, conducting investigations, reporting findings, making recommendations, and determining when additional resources may be required, partner engagement, etc.
• Provide direction and expertise 24/7 to emergent situations, including potential code of conduct breaches, conducts reputation management as needed, media stories, etc., where the City of Edmonton and/or the Peace Officer Sections could be at risk
• Keep up to date on industry best practices and collaborate with business partners for continuous improvement in professional standards
• Develop, review and support  policy and procedure updates as they relate to investigations, current administrative law and discipline
• Coordinate ATIA requests/inquiries for the Peace Officer Section including the receiving and processing of all privacy requests and compiling required information, Posse, NICE radio recordings software, Email, CCTV video, etc.) and then forward to the requesting official
• Training -  Assist in developing, providing feedback, and delivering Officer education and training as required
• Process the peace officer and bylaw appointments for peace officers and review police and vulnerable sector screening checks
• Triage public complaints and internal investigations relating to officer conduct and determine the appropriate course of action. This review also includes determining if there are allegations of criminal misconduct; in which the investigator would refer those to the Police agency of jurisdiction
• Compile and present investigative documents such as, case file plans, interview plans, examination and analysis of force events, evidence summaries and investigative reports
• Ensure notifications and updates of the complaint process and potential findings of incidents are communicated to complainants
• Be responsible for the maintenance and records management of all incoming and assigned complaints of conduct investigations, ensuring the professional case management of all related investigative material in electronic and hardcopy files
• Other duties as assigned

Qualifications

• Completion of a recognized post secondary diploma and/or degree in police studies, criminology, investigations, security, or related field
• A minimum of five (5) years of investigative experience within the area of complex investigations in a diverse law enforcement environment OR have been a serving police officer in Canada and have a minimum of five (5) years of policing/investigative experience from a recognized Law Enforcement Agency
• A minimum of two (2) years experience working with the public in a customer service environment

Assets:

• Certifications or accreditations in law enforcement-related topics relevant to the investigation of public complaints, professional ethics, mediation and conciliation
• Interviewing Techniques, Major Crime Investigation (Canadian Police College) and Major Case Management (Canadian Police College), Project Management Professional (PMP), PROSCI or similar change management certification

Skills required for success:

• Investigation and Leadership: Skilled in conducting complex and sensitive investigations, including gathering evidence and statements, while possessing the ability to lead and direct additional resources as required
• Decision-Making and Problem-Solving: Ability to work independently, utilize strong analytical skills, make critical decisions under pressure, and provide creative, transparent, and equitable solutions
• Legal and Policy Knowledge: Comprehensive knowledge of the Alberta Peace Officer Program, applicable Provincial Acts, City of Edmonton policies and bylaws, Administrative Law, and use of force models (Control Tactics/Reasonable Officer Response Model)
• Communication and Technical Skills: Strong verbal and written communication skills for preparing clear investigative reports, proficiency in computer skills, and the ability to facilitate alternative dispute resolution processes for informal resolutions
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion
• Applicants may be tested

Conditions of employment & work environment:

• Up to: 2 permanent full-time position
• Hours of work: 36.9 hours per week, Monday - Friday
• Salary: $92,945.89 - $116,185.25 (Annually)
• This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and office
• This position is eligible for the EDO program (Earned Day Off)
• Valid Alberta Class 5 driver's license (or provincial equivalent)
• The role may necessitate the use of personal transportation to be reimbursed in accordance with the City of Edmonton policy. This may require business auto insurance
• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits.

Talent sourced through this process may be considered for similar opportunities within the City of Edmonton.

Recruitment Consultant: AS/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

#LI-AS1

Classification Title: PT2
Posting Date: Jun 05, 2026
Closing Date: June 19, 2026 11:59:00 PM (MDT)
Number of Openings (up to): 2 - Permanent Full-time
Union: Management
Department: Community Services
Work Location(s): Clareview Branch, 3808-139 Avenue Edmonton T5Y 1Z4

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