Description
Join the City of Edmonton's Legal Services branch as a Supervisor, Legal Administration. This role is pivotal in leading a high-performing team that provides essential support to both litigation and solicitor sections. We are looking for a dedicated leader who thrives in a fast-paced legal environment and is passionate about process improvement, mentorship, and service excellence.
In this role you will lead a diverse team of Legal Assistants to ensure the seamless delivery of legal administrative support across the Branch. Your primary focus will be managing staff requirements, including recruitment, performance management, and resource allocation. Beyond day-to-day supervision, you will spearhead initiatives and projects designed to modernize and improve legal support processes. You will collaborate closely with other supervisors to establish consistent policies and maintain high-quality service metrics. This position requires a balance of strong legal acumen and advanced leadership skills to navigate complex administrative challenges.
What will you do?
Manage a team of Legal Assistants, overseeing hiring, performance reviews, and daily work distribution
Coordinate workload distribution and ensure appropriate coverage schedules are in place for all positions
Establish and monitor working metrics to ensure high-quality service levels and management satisfaction
Develop training manuals and implement cross-training plans to support efficient service delivery and succession planning
Collaborate with Branch leadership to establish consistent administrative policies and procedures
Identify opportunities for innovation and lead process improvement projects for the Legal Assistant complement
Provide coaching, mentoring, and professional development opportunities to team members
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