Volunteer Services Supervisor Job Listing at City of Edmonton in Edmonton, AB (Job ID 54768)

Description

Do you love meeting new people? Does the thought of matching peoples' interests and skills with opportunities to make memories for others excite you? Are you passionate about empowering people to volunteer in ways that contribute to a safe, fun and helpful environment for everyone?

In this challenging and exciting role, you will be a part of the Volunteer Services team at Fort Edmonton Park. Our team works collaboratively with other areas in the Park to connect inspired Edmontonians with opportunities for them to contribute to authentic and unique experiences for our guests. You'll use your skills to recruit, train, and supervise volunteers who help in a variety of ways that contribute to our site bringing Edmonton's rich history to life.

What will you do?

• Recruit, screen, and interview volunteers
• Deliver volunteer orientations, onboarding, and training to comply with Occupational Health & Safety Standards, and City of Edmonton policies
• Support other units onsite with ongoing scheduling, coaching, and evaluation of their respective volunteers
• Maintain ongoing communication with our volunteers, and keep volunteer records in accordance with records management best practices; produce reports as needed
• Maintain program supply inventory, procure as needed, and maximize budget- not limited to hosting materials, recognition items, cards, etc.
• Support with planning and attending volunteer events; this may on occasion include support with outreach events
• Support Volunteer Services Program Coordinator with evaluation of the volunteer program 
• Other duties as assigned

Qualifications

• Completion of a High School Diploma or GED is required
• Completion of the first year of a recognized diploma or degree program; preference will be given to recreation, history, education-based, or social work programs
• Minimum of 1 year direct experience leading recreational, cultural or related educational programs
• Experience working with volunteers
• Experience with customer service

Assets:

• Previous supervisory experience with staff or volunteers with practice in application screening, conducting reference checks, interviews, and delivering training sessions
• Certification in Volunteer Management
• Event planning or community organization experience
• Experience working with diverse audience (including individuals with disabilities, youth, seniors, or English-language learners)

Skills Required for Success:

• Strong communication:  Excellent oral and written skills with the ability to interact professionally with staff at all levels and community partners
• Organization and independence: Ability to manage multiple priorities, meet deadlines, 
• Customer service excellence: Comfort managing a variety of customer service expectations, and awareness of volunteer sector trends and best practices
• Administrative excellence: Experience with Google Workspace and Volunteer Management software
• Comfortable walking distances and working outdoors
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation, and inclusion
• Applicants may be tested

Conditions of Employment:

• Hire is dependent on Police Information Check with Vulnerable Sector Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
• Valid Standard First Aid and CPR Level C is required
• Valid Alberta Class 5 Driver's Licence or provincial equivalent and ability to obtain a City Driver's Permit
• Ability to work a flexible schedule: Wednesday–Sunday (April–October) and Monday–Friday (November–March)
• This position is not eligible for a hybrid work arrangement due to the nature of onsite supervision
• Applicants may be tested

Work Environment:

• Due to the nature of this work, this position is not eligible for a hybrid work arrangement
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance
• Comfortable walking long distances and working outdoors in a variety of weather conditions
• Ability to work in an environment with exposure to common allergens such as hay, straw, fur, and pollen
• Physical ability to perform tasks such as lifting up to 20 lbs frequently and climbing stairs

The City of Edmonton values applicants with a diverse range of skills, experiences, and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits. 

Up to 1 permanent full-time position

Hours of Work:  Up to 40 hours per week,  From April - October:  Wednesday - Sunday; From November - March:  Monday - Friday 

Salary Range: $23.183 - $28.647 (Hourly)

Recruitment Consultant: PG/RF

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Recreation Technician II-8hrs
Posting Date: Apr 16, 2026
Closing Date: Apr 30, 2026 11:59:00 PM (MST)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: Community Services
Work Location(s): Fort Edmonton Park, 7000 - 143 St (Fox Dr & Whitemud Dr) Edmonton T5J 2R7

 Apply on company website