Job Description Business Support Operations Team - Partner Operations Specialist About the Role: As a Partner Operations Specialist your main responsibilities will include assisting the Level 1 and Level 2 agents and supporting internal teams with any issues they may have with users business listing . You will be working with multiple teams to provide support, problem-solve and work on team-wide projects and launch initiatives. Some of your responsibilities may include: Troubleshooting escalations from internal stakeholders Troubleshooting customer issues and provide end to end resolution to Client customers over the email Acting as a liaison between the ops team and the Client partner Tracking and organizing top priority bugs and other team initiatives Assisting in identifying and troubleshooting user issues Developing internal resources and associated communication documents to help manage partner relationship and development efforts Independently analyze situations and problem-solve Leading ad hoc projects About You: You are a quick learner who can work independently as well as with a team. You have an enthusiastic attitude about learning new things and applies sound judgment when dealing with sensitive issues which may require escalation. Also, you adapt well to changes and make quick adjustments to make accommodations. You understand the importance of professionalism in the workplace. A bachelor's degree or 2+ years of customer service/partner management experience Proven written and oral communication skills Knowledge of Docs and Sheets Ability to work on tight daily deadlines Must be well organized, goal oriented and self-motivated Demonstrated ability to be flexible, think and respond quickly while maintaining attention to detail
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Nov 24 2020
About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
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