CVS Health, a fortune 5 company, is looking for a Call Center Supervisor to join us in our Monroeville location. The Supervisor will be responsible for the direct daily supervision of pharmacy service representatives (PSRs) personnel providing proactive compliance and ordering calls for all medications dispensed by CVS Caremark Specialty Pharmacy Network. Supervised activities include those outlined in reporting employee essential duties and responsibilities.
Critical responsibilities include participation in the hiring process, provision of guidance and direction to staff, schedule preparation, and management. Additionally, the Call Center Supervisor ensures adherence to standard operating procedures, staff training, problem-solving and follow-up, performance monitoring and evaluation.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
• 1+ years of leadership experience in supervising a team in a customer service environment
• 3+ years of customer service experience
• Proficient computer skills with Microsoft Office and Windows working knowledge
• Ability to work extended hours as business needs require
• Knowledge of Specialty Pharmacy
• Prior call center operations experience
* Healthcare industry
• High School diploma or equivalent
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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