Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. *Position Summary* *Must be willing to work a hybrid schedule with three days per week in the* *office. Tues-Thursday in office in Lansing, MI. * In this role as a COBRA Analyst, you will: - Provide service support to COBRA beneficiaries, retirees, clients, and internal partners to achieve positive outcomes - Utilize proprietary system to data enter COBRA and retiree elections, terminations, or reinstatements when in accordance with Plan Sponsor and legislative/regulatory guidelines - Coordinate and update client records - Apply all appropriate considerations associated with technical requirements, legislative/regulatory policies, account structure, and benefit parameters in addressing COBRA matters - Act as the liaison between clients, vendors, and the IT department defining and identifying business requirements and solutions for non-standard arrangements - Ensure all communications with clients and/or brokers involving sensitive member data adhere to HIPAA compliance requirements - Anticipate and prevent problems and roadblocks before they occur - Solve complex problems and take a new perspective on existing solutions *Required Qualifications* - Excellent written and verbal communication skills which demonstrate the ability to interact courteously and effectively with both internal and external customers; skills include listening and comprehension, constructive feedback, spelling, grammar, proofreading, and telephone communication - Demonstrated ability to creatively solve problems and create improvements - Experience with Word, Excel, Outlook - Data entry experience - Strong mathematical skills - Understands intent/end state and operates with minimal guidance to meet that intent/end state - Ability to manage multiple tasks and shifting priorities - Ability to manage high work volume and oversee a variety of incoming workflows - A team player capable of operating independently when needed - Deliver accurate and timely results - Follows up as needed to effectively resolve an issue *Preferred Qualifications* Previous experience with COBRA and advance knowledge of Excel is a plus. *Education* Highschool Diploma or GED *Pay Range* The typical pay range for this role is: $17.00 - $28.45This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit [jobs.CVSHealth.com/benefits](https://jobs.cvshealth.com/benefits) We anticipate the application window for this opening will close on: 05/08/2024
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