IT TRANSFORMATIONAL SR MANAGER Job Listing at Dollar General in Goodlettsville, TN (Job ID 2025-339106)

Description

Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview:

The role of the Senior Manager IT Transformation involves offering professional guidance on organizational structure, transformation, and strategic growth to boost the culture, performance, and efficiency of the IT department. This position is responsible for strategic organizational design, change management, data interpretation, and providing leadership assistance to facilitate both operational and strategic success. The role aims to enhance organizational efficiency and performance and yield business results through the implementation of change initiatives.

Duties & Responsibilities: What major responsibilities does this position have and what percentage of time is spent on completing them?

Organizational Structure & Strategic Development

• Coordinate organizational design initiatives directly supporting transformation goals, aligning roles, processes, and team structures to enable the IT department's ways of working.
• Develop sustainable and repeatable principles, processes, and tools for organization design and change management.
• Provide strategic guidance on workforce planning, organizational change initiatives, including assessing and diagnosing organizational issues, developing change planning strategies, creating communication plans, and implementing change programs.
• Coordinate review of existing resource governance processes and the design of new resource governance processes. Includes training on the application of principles to internal processes.

Management & Tracking

• Identify critical organizational issues and root causes; provide objective, practical, data-driven solutions.
• Effectively facilitate groups and teams through dynamic or sometimes challenging situations to mediate disputes related to organization structure.
• Assist leaders and staff during periods of transition, specifically related to organizational restructuring to facilitate employees' adaptation, reduce disruption and promote seamless transition and adjustment.
• Coordinate logistics related to transformation and training, such as communications, negotiating vendor contracts, managing invoices, and setting up and facilitating training sessions and meetings.
• Coordinate internal phase-gating, investment decision analysis & governance, walkthrough processes and seek opportunities for enhancement.
• Manage, track, and update various artifacts, resources, and systems that support the organization model and provide communication about changes for subsequent execution to accountable stakeholders.

Training, Development, and Culture

• Provide training and guidance on existing organizational structure, organizational science, design principles, models, and execution procedures.
• Teach team efficiency for both new and established groups; put into practice constructs and methodologies for high-performing teams.
• Create and deliver training content and experiences to support upskilling and continuous improvement.
• Facilitate review of existing culture and of the design of new cultural principles. Includes training in and advice on culture principles, promoting an employee-centric environment
• Foster a culture of collaboration and continuous learning within the IT department by providing coaching, mentoring, and development opportunities for team members.

Knowledge, Skills and Abilities (KSAs): What KSAs are required to perform this job?

• Excellent interpersonal and communication skills, with the ability to influence, build relationships, and manage at all levels of the organization.
• Work effectively in a team environment and collaborate across lines of business and functions; in a fast-paced, demanding environment (virtually as well as in-person).
• Experience in building high-performing teams and fostering a culture of continuous improvement.
• Highly collaborative with the ability to work both independently and as a team member.
• Ability to effectively implement the Standard Operating Procedures and the Technology Governance Process to achieve strategic objectives.
• Exceptional analytical, problem-solving, and decision-making skills.
• Ability to handle complex and sensitive data, employees, and situations with discretion and professionalism.
• Ability to successfully prioritize and manage multiple priorities, handle frequent changes professionally and work effectively in a fast-paced environment, with emphases on adherence to deadlines.
• Strong communication skills formal, informal, in person and via remote platforms
• Strong understanding of IT operations, organizational development, change management, and project management methodologies
• Strong attention to detail
• Extensive knowledge of the Microsoft Office Suite

Work Experience &/or Education: What are the minimum education and/or experience requirements necessary to perform this job?

• Bachelor's degree Required (Information Technology, Business Administration, Organizational Development, or a related field)
• 5+ years of experience in IT management or organizational development
• 8 years minimum experience in IT required
• Retail Experience Required
• PMP Required