STORE OPERATIONS SR MANAGER Job Listing at Dollar General in Goodlettsville, TN (Job ID 2026-355201)

Description

Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview:

General Summary:

Leads and manages end-to-end operational initiatives that advance Store Operations priorities, with a primary focus on successful WIC program rollout and ongoing execution. Drives operational excellence by strengthening financial performance, ensuring compliance, and improving the customer experience through cross-functional partnership and effective in-store implementation. Applies strong analytical and problem-solving skills to identify opportunities, diagnose issues, and design solutions that enable consistent, high-quality execution across the store network.

Duties & Responsibilities:

Program Implementation & Cross‑Functional Collaboration:

• Translate strategy into operational plans, processes, and store-facing actions.
• Serve as the operational SME for the WIC program rollout and ongoing execution.
• Collaborate with Legal, Government Relations, Merchandising, IT, and Learning & Development to define requirements, align on operational impacts, and ensure each function provides the support needed for successful store execution.

Store Readiness, Communication & Operational Support:

• Own executional readiness for stores, including communication, documentation, tasking, and field support.
• Ensure stores understand and can execute new WIC processes, system changes, eligibility criteria, and operational workflows.
• Manage SNAP/EBT waiver execution, including communications, store instructions, and operational readiness for customer-facing impacts.
• Monitor operational performance and support field leaders in issue resolution.

Training, Compliance Support & Continuous Improvement:

• Partner with Learning & Development to build required training, annual recertification materials, and ongoing content updates.
• Collect feedback from stores and cross-functional teams to continually refine processes, improve clarity, and remove friction.
• Identify operational improvements based on compliance findings, field input, and performance data.

Knowledge, Skills and Abilities (KSAs):

Must be able to:

• Quickly identify potential drivers of emerging problems.
• Develop creative and financial-changing solutions to identified problems.
• Create and lead group problem solving discussions and executive presentations.
• Design and execute testing regimes to validate potential solutions.
• Design and execute appropriate analyses to size potential impact of problems or solutions (i.e., development of financial models and/or sensitivity scenarios).
• Create and execute an implementation plan for rollout to network.
• Create and craft communication leading to successful project outcomes.
• Lead multiple priorities and projects simultaneously and lead presentations to various levels of management.

· Prioritize projects based upon solution impact, time to implement and/or direction from leadership:

• Strong communication skills—both written and verbal.
• Ability to partner, coordinate and delegate to all levels of management.
• Strong ability to influence without direct authority, leading to successful project outcomes.
• Proven track record of producing results and meeting or exceeding financial goals and objectives.

Work Experience &/or Education:

• Bachelor's degree in Business Administration or related field required.
• Master's in Business Administration or appropriate advanced degree preferred.
• 6-8 years of related work experience required.
• Retail experience highly preferred.
• Supervisory experience preferred.
• An equivalent combination of education and experience may be substituted.