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Company: Dollar General
Location: Goodlettsville, TN
Career Level: Associate
Industries: Retail, Wholesale, Apparel

Description

Job Details Duties & Responsibilities:
Analytics and Reporting

  • Analyze carrier and vendor performance data to identify service issues and provide actionable recommendations to drive continuous improvement.
  • Prepare and deliver daily, weekly, and monthly reports on key performance indicators (KPIs) to support data-driven decision-making.
  • Ensure the accuracy and timeliness of all data provided by vendors and third-party service providers, maintaining data integrity across systems
  • Monitor and track Dollar General assets, such as trailers and rolltainers, and update relevant systems to ensure proper accountability and utilization.
  • Develop and deliver ad-hoc reports and analyses to uncover insights and support initiatives that enhance key performance standards (KPS).
  • Operational and Financial Administration
  • Oversee freight payment processes, including the administration of manual invoice workflows, ensuring accuracy and compliance.
  • Manage claims procedures to recover transportation-related costs associated with merchandise, structural, or equipment issues, ensuring financial accountability.
  • Utilize claims procedures to recover transportation dollars and payables related to merchandise / structure / equipment claims.
  • Maintain and update transportation-related Standard Operating Procedures (SOPs), ensuring they remain accurate, relevant, and aligned with operational best practices.
  • Perform audits to ensure compliance with Dollar General processes, identifying areas for improvement and supporting corrective actions to maintain operational excellence.
  • Operational Responsibilities
  • Actively monitor transportation systems and reports to identify discrepancies or incomplete activities, providing support to the Operations team and working directly with carrier partners to implement necessary corrective action.
  • Proactively communicate with internal teams regarding delayed shipments or carrier related issues.
  • Collaborate on cross-functional projects aimed at driving operation improvements and enhancing the overall performance of the company.
  • Tracks DG assets (trailers, rolltainers, etc.) and updates the appropriate systems.Knowledge, Skills and Abilities (KSAs):
  • Proven proficiency with Transportation Management Systems (TMS) and related operational processes.
  • Advanced proficiency in Microsoft Office applications, particularly Excel.
  • Solid understanding of transportation, distribution, and broader supply chain concepts.
  • Demonstrates general business acumen and strategic thinking.
  • Exceptional multitasking and prioritization skills, with the ability to manage workloads and meet deadlines in a dynamic environment.
  • Team-oriented mindset with a strong focus on customer service and collaboration.
  • Self-motivated, with a demonstrated ability to take initiative, learn new processes, and adapt to evolving work requirements.

  • Job Qualifications
    Work Experience &/or Education:
  • Bachelor's degree in business, Operations Management, Supply Chain, or Logistics is required.
  • Prior experience in a customer service environment, with a proven ability to manage and resolve issues effectively.
  • Proficiency in Microsoft Office applications is required, with an emphasis on Excel.
  • Experience in retail transportation or working with a carrier is preferred and considered a strong asset.

  •  Apply on company website