Description
Assists in the supervision of the Loan Payoff Area of Loan Services. Oversees the production of timely, error free, compliant loan Payoffs consisting of consumer, commercial, and mortgage portfolio products. Assists with researching and successfully implementing initiatives and projects assigned to area by department management, maintaining integrity of Loan Payoff Area through the monitoring of daily processes, regular reporting of statistics and testing of controls required for this area.
Essential Job Responsibilities
1. Backup supervisory role and responsibilities when Asst. Manager is not available. Requires but is not limited to comprehensive understanding of Loan Payoff processes and procedures.
2. Assists training new employees, developing and maintaining procedural manuals, assures work quality, and ensures cooperation within department.
3. Assists with error free Payoffs and ensures that all Payoff processes are promptly completed without unnecessary delays, in order to assist bank personnel in providing excellent client service.
4. Coordinates with commercial, retail, and mortgage lenders on loan pay offs to ensure executed collateral documents are released within legal time constraints.
5. Builds a proficient knowledge and understanding of all loan products.
6. Communicates with internal approving authorities, internal clients, and others to resolve issues that arise throughout the loan Payoff process.
7. Communicates with manager and other departmental supervisory staff in establishing and maintaining operating efficiencies through identification and resolution of workflow and work quality.
8. Participates in required testing designated by management pertaining to application upgrades or new releases.
9. Works as a member of the loan services team to identify and correct any issues relating to the Payoff function, e.g., internal operations, quality control procedures, etc.
Bona Fide Occupational Qualifications
1. A high school diploma or equivalent is required.
2. A minimum of three (3) years of experience in related positions is preferred.
3. Thorough knowledge of current lending regulations; a working knowledge of bank operating policies and procedures.
4. Proficient with MS Excel and MS Word required.
5. Proficient reading, writing, grammar and mathematical, as well as communicative and interpersonal relations
6. Demonstrated supervisory skills required.
7. Must have a Notary license or willingness to obtain within 6 months of hire.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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