Flex Job - 40798375 | CareerArc
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Company: Flex
Location: Shanghai, Shanghai, China
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics

Description

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.

Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people's lives.

Job Summary

The Customer Quality Engineer will be based in Shanghai.

Here is a glimpse of what you'll do:

  • 1.处理有关客户投拆事宜,快速及时地回复客户8D报告,确保客户满意
  • 2.对客户退货进行确认,判定退货状态和退货反馈的符合性
  • 3.协同技术部门调查、分析故障原因
  • 4.客户满意度调查、分析和提升
  • 5.负责定期与客户沟通质量情况及提交相关质量总结报告
  • 6.负责推动产品质量持续改进及内部质量审核
  • 7.负责对采取的纠正和预防措施进行跟催确认其有效性
  • 8.每月统计并总结质量问题,提取主要问题并进行分析,推动质量改进
  • 9.负责与公司安排的驻厂或第三方公司沟通协调客户端质量问题的处理

Here is some of what you'll need :

  • 大专以上学历,理工科背景
  • 了解质量管理的工具(柏拉图, 5why, 8D , SPC, CP, FMEA等)
  • 熟悉相关质量体系,如ISO9001,IATF16949,ISO13485,有内审员证书者优先
  • 具备出色的执行力与较好的跨部门沟通技巧。
  • 善于沟通,有客户维护管理经验
  • 熟练英语读写,英语口语流利者优先

Here are a few of our preferred experiences:

  • Have good communication skill.
  • Willing to learn

Here are a few examples of what you'll get for the great work you provide:

  • Social Insurance
  • Life Insurance
  • PTO
Job Category Quality

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: accessibility@flex.com.


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