Blue Door Center Concierge (HYBRID) Job Listing at HCSC in Albuquerque, NM (Job ID R0023703)

Description

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary This position is responsible for being a compassionate and dedicated advocate for the visitor to demonstrate a concierge attitude when assisting visitors with maximizing their benefits, navigating the healthcare system, and reaching their optimal health. Responsible for providing guidance and answering questions from visitors who visit the center about their benefits and medical claims, as well as educating visitors about health and wellness programs. Assisting visitors in assessing tools available to help guide and inform decision-making about complex matters related to their health and well-being. The incumbent is a subject matter expert and may handle projects and assist with training others.

Neighborhood Center
LOCATION: 3925 Las Estancias Way SW
Albuquerque, NM 87105

REQUIRED JOB QUALIFICATIONS:

• Associate degree and 3 years of concierge-oriented customer service experience OR Bachelor's degree and 2 years of concierge oriented customer service experience OR 4 years of concierge oriented customer service experience.
• Knowledge of HCSC customer service systems, processes, and products of the operational area.
• Knowledge of medical terminology.
• Experience building trust and providing concierge level of service.
• Attention to detail and strong documentation skills.
• Web and PC proficiency.

PREFERRED JOB QUALIFICATIONS:

• Associate degree in health science or health Studies or Bachelor's degree.
• 3 years of concierge-oriented customer service experience in an insurance environment, preferably with BCBSNM.
• Bilingual Spanish highly preferred.
• Clinical or social work expertise and experience in coordinating medical services.
• Knowledge with health benefit plans and the insurance industry.

#LI - Hybrid

#INJLF

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

 Apply on company website