Description
At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.
Come join us and be part of a purpose driven company who is invested in your future!
Job Summary This position is responsible for partnering with assigned Account Executive in all aspects of retaining and growing Enterprise National Accounts. Handle work at an independent level to assist with renewal and growth of accounts and servicing of accounts. Responsible for ongoing service strategy and ensuring client satisfaction.Job Responsibilities
Retention and Penetration: Partner with Account Executive in order to retain and build account membership and identify cross-sell opportunities.
Assist in Strategy Development: Maintain understanding of client strategy for assigned program and services and articulate that strategy to internal constituents.
Service Strategy: Develop and execute internal and external service strategy for assigned program; includes participating in client meetings and identifying program and service enhancement recommendations.
Relationship Management: Partner with Account Executive in developing and expanding client relationships.
Implementation: Collaborate with Implementation Consultant for successful account implementation of renewals and off-cycle changes.
Internal Collaboration: Collaborate with Clinical and Service Delivery Operations and other internal departments to provide a best-in-class behavioral health program
Reporting: Maintain Salesforce database with account information and facilitate the development of behavioral health program reports to meet client needs and internal requests.
Account and Opportunity Planning: Partner with Account Executive in preparation of reports and documentation to identify innovative product solutions and cross-selling opportunities.
Annual Enrollment – Partner with client and attend annual retiree enrollment events both virtually and in-person. Includes presenting at the events, coordinating BCBSTX table and ensuring adequate staff.
Industry/Marketplace Awareness: Maintain an understanding of HCSC products and services, healthcare reform, competitive landscape, and implications on clients.
Maintain general agent insurance license.
Required Job Qualifications
Bachelor's degree and 3 years in healthcare operations handling independent work OR 7 years of experience in healthcare operations handling independent work.
Possess current state general agent insurance license or obtain general agent insurance license within 90 days of starting in the role.
Organization/project implementation skills.
Verbal and written communications skills to work with customer representatives, customers, brokers and across internal departments.
Knowledge of health insurance products and the industry.
PC proficiency to include Word, Excel and PowerPoint.
Analytical skills.
Ability and willingness to travel, including overnight stays as needed.
Preferred Job Qualifications
Bachelor's degree.
Experience servicing accounts and working with brokers.
Knowledge of salesforce.com or applicable sales database.
We encourage people of all backgrounds and experiences to apply.
Even if you don't meet every listed qualification, apply anyway - you might have qualifications we haven't even thought of yet.
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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
HCSC Employment Statement:HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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