Description
ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we're experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused/ customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance.
Position Overview
The Trade Planner is a client-focused role responsible for supporting daily trade operations, ensuring fulfillment accuracy, and maintaining compliance with all routing and shipping requirements. This position plays a key role in monitoring order activity, driving continuous improvement, and ensuring a positive customer experience. The Trade Planner collaborates cross-functionally with warehouse operations, customer service, and management to resolve issues, improve processes, and support overall account success at ID Logistics.
Location: Ruskin, FL
Work Schedule: Monday - Friday 9AM - 6PM (4 days on-site, 1 day WFH)
Competitive Compensation: $59K
Key Duties & Responsibilities
Client Support & Issue Resolution
- Respond to client inquiries via email and phone promptly and professionally.
- Research, analyze, and resolve client issues, providing timely updates to management.
- Manage escalated or critical client concerns, coordinating directly with warehouse teams when necessary.
Order Management & Fulfillment Support
- Monitor, track, and escalate SLA performance across all fulfillment departments.
- Provide daily status reports for all orders and shipments assigned to warehouses.
- Ensure timely routing of orders and follow up on missed pickups or delayed shipments.
- Process and route EDI orders through vendor portals.
Compliance & Documentation
- Review and interpret routing guides, shipping manuals, and customer documentation.
- Prepare required documents for new Trade/B2B customer onboarding.
- Identify and escalate any compliance risks prior to shipments.
Analysis, Reporting & Continuous Improvement
- Analyze fulfillment trends to identify inefficiencies.
- Recommend and support implementation of service and process enhancements.
- Research customer chargebacks and disputes; provide documentation as needed.
Cross-Functional Collaboration
- Work closely with operations, transportation, customer service, and IT teams.
- Support special projects and ensure delivery within scope, schedule, and budget.
- Serve as backup for team members when needed.
Data Entry & System Accuracy
- Maintain accurate customer records and logs.
- Ensure fulfillment, routing, and resolution details are updated in real time.
Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity. Enjoy a competitive salary package, including benefits such as health, dental, and vision insurance, 401(k) matching, and more.
If you are results-driven, have a passion for change, and a desire to make a significant impact, we would love to hear from you. Click apply today to join ID Logistics
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Qualifications
- 3+ years experience in Customer Service, Supply Chain, Trade, or related field.
- Proficiency in MS Outlook, Word, PowerPoint, and advanced Excel.
- E-commerce and EDI experience preferred.
- Strong customer service mindset with a professional and positive attitude.
- Excellent communication skills with ability to interface with diverse audiences.
- Ability to understand and apply detailed routing requirements.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage multiple priorities.
- Flexibility to work after hours when needed.
- Detail-oriented, dependable, and committed to accuracy and operational excellence.
Preferred Requirements
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Bachelor's degree in Supply Chain, Logistics, Business, or a related field preferred.
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3PL experience preferred.
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