Client Services Manager Job Listing at Intertek in Champaign, IL (Job ID 14401)

Description

Client Services Amazon DV Program- Champaign, Illinois

Intertek is searching for a Client Services Manager to join our Food Services team in our Champaign, IL office.  This is a fantastic opportunity to grow a versatile career in Nutraceutical testing and regulation!

Intertek Nutraceuticals and Food Services team helps clients involved in the manufacturing and distribution of nutraceuticals and food products and services through assurance, testing, inspection, auditing, and certification.  From the farm to the fork, we assist customers at all points of the food supply chain in providing quality and safety to the products and processes.

As a Client Services Manager, you will be primarily responsible for administering the Amazon Direct Validation (DV) Program. Intertek is an approved Testing, Inspection, and Certification (TIC) company by Amazon. For sellers to be approved to sell their nutraceutical products on the Amazon's platform, they must partner with an approved TIC like Intertek. This position provides an opportunity to ensure that products sold to the consumer are of the highest quality and to work with one of the biggest companies in the world.

Salary & Benefits Information

The base wage or salary range for this position is $60,000 - $67,000. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.  

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. 

What you'll do:

• Respond to client inquiries concerning Intertek's Direct Validation Program. 
• Assess client needs and provide quotes for necessary services
• Compile and validate documentation provided by the client
• Complete Direct Validation reports and upload them to the Amazon sellers central
• Coordinate needed services with other branches of Intertek
• Assess client labels and health claims for regulatory compliance
• Promote services through marketing 
• Liaison with laboratory experts to provide clients with industry knowledge

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.  

Minimum Requirements & Qualifications:

• Basic Knowledge of chemistry and food marketplace regulations
  • BA/BS/MS/PhD Business, Chemistry, Food Science, Toxicology or related scientific degree
• Organization, communication and analytical skills
• Ability to understand and effectively communicate technical and business information, both oral and written to others, including co-workers, supervisors, clients, and vendors
• Intermediate mathematical skills, including algebraic functions, statistics (mean, median, standard deviation, variance, probability), basic geometry (area, volume calculations), and scientific calculators
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to work varied and extended hours/days, as business dictates
• Must possess the fundamental technical and administrative skills required to perform the job duties - proficiency with Microsoft windows office suite required.
• Model Intertek's 10X Energies at all times within the work place, practicing business the right way
• Be aware of, and adhere to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work
• Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
• Must be detailed-oriented and able to effectively prioritize and organize workload, with efficient time management 
• Must be customer focused and quality driven
• Ability to travel when necessary

Preferred Qualifications 

• 2-5 years of related industry experience preferred
• Fluent in Mandarin is plus, coordinate with Intertek China Team

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email intertekhrusa@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.