Description
Key Purpose
As a Regional Account Manager, you will serve as a visible, strategic leader, guiding multiple account operations while fostering a culture that is both people-first and performance-driven.
You will:
- Lead and develop Area Managers and site teams
- Align operations across accounts to deliver consistent, high-impact results
- Drive performance through ISS/Guckenheimer standards, innovation, and best practices
- Champion a culture rooted in safety, quality, and exceptional client experience
Success Looks Like
- Delivering on contract promises with increased efficiency and effectiveness
- Driving operational excellence through ISS standards and innovation
- Successfully executing regional projects and strategic initiatives
- Aligning business priorities with client needs and future growth
- Taking full ownership of program rollout and execution
- Continuously developing talent—including your own
Key Areas of Influence
You will collaborate across a dynamic ecosystem, including:
- Account & Regional Leadership Teams
- Clients and Customer Stakeholders
- People & Culture, HSE, and Finance
- External Partners & Vendors
- Local Excellence & Support Functions
You will also play a critical role in:
- Transferring best practices across accounts
- Strengthening ISS/Guckenheimer brand presence
- Driving OneISS collaboration across teams
What You Bring
- 10+ years of multi-unit leadership experience in hospitality, retail, or food service
- Proven success managing complex operations with P&L accountability
- Bachelor's degree in Business, Hospitality, or equivalent experience
- Strong leadership presence with a hands-on, people-first approach
- Exceptional communication and stakeholder management skills
- Ability to prioritize, execute, and lead through complexity
- A passion for delivering outstanding client and employee experiences
Key Accountabilities
Financial Leadership
- Achieve regional financial targets and client subsidy goals
- Manage ROCA and inventory performance
Client & Customer Experience
- Maintain high visibility with clients
- Deliver on the Customer Bill of Rights with excellence
Operational Excellence
- Lead and enforce safety-first culture (HSEQ)
- Ensure compliance with ISS programs: Safety, Standards, Creativity, Workers Comp
- Drive innovation in merchandising and service delivery
Governance & Compliance
- Ensure adherence to purchasing and accounting standards
- Maintain full compliance with ISS policies and procedures
Leadership & Communication
- Build strong, positive relationships across teams
- Champion ISS Core Values and Open-Door culture
- Drive clear, consistent, and effective communication
Physical Demands & Work Environment
- Must be able to lift a minimum of 25 lbs.
- Come to work appropriately dressed according to the dress code
- Employees must be able to work under pressure and time deadlines during peak periods
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $165000.00 per year - $183000.00 per year. Final compensation will be determined based on experience and skills and may vary from the abovementioned range.
To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.
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