Description
Key Purpose
The Transition Manager leads the deployment of enterprise-wide programs on Key Accounts. In addition to bringing centralized tools and programs to the account, this position will collect feedback from accounts and work to refine programs and develop future programs to address emerging account needs. Deployment is prioritized according to the most significant value creation, potential improvement, and sometimes a response to the most significant risks or underperforming accounts. The position of Transformation Manager reports to the Head of Business Transformation but may take assignments on accounts or transitions, requiring the ability to accept direction from multiple stakeholders. Recognizing the most impactful actions and influencing people to share that vision is vital to success. Transformation Managers will always deal with a lot of variety across accounts, opening many opportunities for growth in experience. In addition, typical career paths are Account Manager or team manager with Business Transformation.
Success Criteria
Business Intelligence and Performance:
- Contribute data management and interpretation skills to the account and the model team.
- Deep understanding of contract key performance indicators, reporting requirements, and client expectations.
- Promote and enable the import and export of best practices and link the account to emerging practices in the model, the industry, and the BI/data fields.
- Devise and promote creative data visualization.
- Own the responsibility to standardize & improve the way the data collection, aggregation & reporting is done.
Potential requirements include but are not limited to the following:
- Understand the business operations and help bring newer solutions to bring efficiencies
- Understand new technology solutions and assist with account roll-out
- Provide support to existing solutions and ensure they are running and stable
- Find areas of improvement in the existing solutions and propose a way forward
- Coordinate with the internal account management team for smooth operations & roll-out of solutions and initiatives.
- Ensure timely reports are shared with relevant stakeholders for assessment & decision-making
- Constantly challenge the status quo and bring more value to the account through in-house/external technology solutions.
- Provide training to the teams as and when needed
- Operate in alignment with the account roadmap
Leadership
- Identify savings and improvement opportunities or problems requiring innovative solutions
- Regular reporting and updates to account management teams, ensuring a complete understanding of progress, direction, and expected results
- Desired outcomes are identified up front and built into each new assignment
- Support of current account programs and innovative thinking to shift the model in positive ways aligned to the overall team, account, and client goals
Ideal Candidate Experience
- Bachelor's degree or equivalent work experience
- Six Sigma Green Belt certification a plus; related experience advantageous
- 10 years of relevant work experience
- Remote role, with travel to accounts as needed. As much as 25%
- Good communication and presentation skills (verbal and written)
- Strong analytical skills with a track record of proactively identifying potential issues and formulating solutions and contingency plans
- Process Management experience - Results driven - the ability to analyze, act, and implement to ensure we achieve desired results
- Strong organizational and execution skills
- Experience in extrapolating and visualizing data to derive actionable intelligence
- Advanced user of Microsoft Office 2010 or later (Excel, Word, PowerPoint)
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $110000.00 per year - $120000.00 per year. Final compensation will be determined based on experience and skills, and may vary from the range listed above.
To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.
Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.
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