Director, Tax Operations Job Listing at JDA TSG in United States of America (Job ID 13687221)

Description

Title: Director, Tax Operations

Location: Remote (U.S.)

Reports to: VP, Tax Operations

Department: Tax Operations

Comp Range: $145,000-$170,000

At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide. We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we've established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

Role Overview

The Director of Tax Operations serves as the operational right hand to the VP of Tax Operations, owning day-to-day execution, manager enablement, and operational stability across our largest tax client program. This role supports approximately 6,000 tax professionals and managers and an $80M+ revenue portfolio. This is a senior, hands-on leadership role focused on execution, judgment, and scale.

Key Responsibilities

Operational Leadership & Execution

• Own day-to-day execution of the tax operations program, ensuring stability, consistency, and performance across large seasonal populations
• Act as primary escalation point for M3 managers, resolving operational issues before they reach the VP level
• Maintain operational continuity during peak seasons and periods of rapid scale
• Identify risks early and implement corrective actions to prevent downstream impact to clients, employees, or revenue

Manager Enablement & Oversight

• Provide leadership, coaching, and guidance to M3 managers across the tax program
• Drive consistent standards around performance management, escalation protocols, and operational decision-making
• Support manager effectiveness in high-pressure, fast-moving environments
• Reinforce accountability while maintaining engagement and retention

Data-Informed Decision Support

• Partner with data analysts to translate operational data into actionable insights
• Review and interpret dashboards, reports, and trends related to capacity, utilization, performance, attrition, and readiness
• Prepare clear, executive-level summaries for the VP of Tax Operations and senior leadership
• Ensure data supports decisions rather than creating noise or administrative burden

Cross-Functional Coordination

• Partner closely with HR, Recruiting and Finance on people-related and operational matters
• Support compliance, onboarding, performance, and risk management efforts tied to the tax workforce
• Coordinate with internal teams to ensure operational alignment without creating co-employment risk or role confusion

Seasonal Readiness & Risk Management

• Lead operational readiness for peak tax seasons, including staffing ramp-up, manager coverage, and issue resolution
• Anticipate and mitigate risks related to scale, performance, compliance, and employee experience
• Ensure operational processes can withstand volume surges without breaking

Qualifications

Required:

• 5–7+ years of experience in operations leadership within high-volume, people-heavy environments
• Demonstrated experience supporting or managing large, seasonal or variable workforces
• Strong operational judgment with the ability to prioritize, escalate, and resolve issues under pressure
• Experience working closely with senior leaders as a trusted operational partner
• Proven ability to translate data into clear decisions and actions
• Excellent communication skills with the ability to align managers, analysts, and cross-functional partners

Preferred:

• Experience in tax services, financial services, or regulated professional services environments
• Prior experience supporting Fortune 500 client programs
• Familiarity with remote or distributed workforce models
• Comfort navigating compliance-sensitive environments

 

About JDA TSG:

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.

Benefits and Perks:

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.

 

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