Sr. Operations Manager, CPA/EA Job Listing at JDA TSG in United States of America (Job ID 12643345)

Description

Sr. Operations Manager, CPA/EA (Full-Time, Year-Round)

Remote U.S. | Full Time | Salary – $110K - $125K DOE + Annual Incentives/Bonuses | 401K + Match

Opportunity Highlights:

• 100% Remote work within the U.S.
• Full-time, year-round leadership position
• Lead and mentor a team of seasonal managers
• Strategic operational role with exposure to cross-functional initiatives
• Competitive yearly salary starting at $110K plus annual incentive and bonus opportunities
• Comprehensive benefits including 401(k) with match, medical, and paid time off

A dedicated hardwired Ethernet connection and active PTIN are required (for credentialed). 

About the Role:

JDA TSG's Tax Services Group is hiring a full-time Sr. Operations Manager to lead operational excellence and support a high-performing remote workforce. In this role, you will oversee a team of seasonal managers, drive service delivery outcomes, and provide critical support through administrative oversight, operational execution, and ad hoc assignments. This strategic, non-seasonal position focuses on consistent leadership, team development, and continuous improvement across the organization.

Key Responsibilities:

• Provide effective leadership and direction to a team of remote Seasonal Managers across varying shifts and functional areas.
• Serve as a point of escalation and alignment for seasonal leadership, ensuring program compliance and consistent policy execution.
• Promote a high-performance culture through regular feedback, accountability, and recognition.
• Support workforce planning, readiness, and performance initiatives throughout pre-season, peak, and post-season cycles.
• Conduct regular coaching, mentoring, and performance reviews with seasonal leadership.
• Monitor daily and weekly metrics, including KPIs related to NPS, Quality of Service, timecard compliance, system use, and productivity.
• Maintain oversight of timekeeping, payroll reconciliation, and attendance reporting processes.
• Collaborate cross-functionally to support escalations, policy rollouts, systems issues, and training implementation.
• Fulfill administrative responsibilities, including team documentation, schedule tracking, meeting facilitation, and internal reporting.
• Complete ad hoc assignments related to strategic initiatives, special projects, and leadership priorities as needed.
• Act as a key contributor to the culture, efficiency, and long-term success of the Tax Services Group.

Minimum Qualifications:

• 3+ years of leadership experience in an operations, customer success, or tax services environment, including 2-4 years managing other managers or team leads.
• Strong knowledge of seasonal business operations, workforce planning, or client service environment.
• Demonstrated experience working in a remote environment with diverse, distributed teams.
• Preferred Active Enrolled Agent (EA) or CPA,
• Proven ability to analyze operational metrics and lead performance improvement initiatives.
• Strong understanding of timekeeping systems, compliance processes, and workforce planning.
• Excellent communication skills, with a track record of cross-functional collaboration and stakeholder alignment.
• Strong organizational skills, with the ability to manage multiple priorities, systems, and deadlines.
• Proficiency in Microsoft 365, Slack, professional tax software, and workforce management tools.
• A dedicated workspace with a hardwired Ethernet connection (No Wi-Fi or Satellite internet).

What We Offer:

• Full-time, year-round W2 employment
• Remote flexibility with a collaborative leadership culture
• Annual performance-based incentives and bonus eligibility
• Benefits including 401(k) with match, medical, dental, vision, and paid time off
• Company-provided equipment (including laptop)
• Growth opportunities within JDA TSG

About JDA TSG:

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.

 Apply on company website