Access Services Representative Job Listing at Kelly Services in Calgary, AB (Job ID CA3622455_BH10023751)

Description

Access Services Representative
Work Arrangement: 100% Remote

The Real Estate Secured Lending (RESL) Access Management and Control team has an exciting opportunity for an Access Services Representative. This role offers a chance to grow your career in the banking and financial industry while working in a collaborative, fully remote environment.

What You'll Do

• Provide courteous, efficient, and professional customer service to ensure inquiries and requests are resolved promptly and effectively.
• Process service tickets and access requests accurately within established service level agreements (SLAs).
• Manage change activities while minimizing risk to the business environment.
• Identify, investigate, and resolve service delivery issues, escalating when appropriate.
• Maintain compliance and accuracy across all access management processes.
• Support continuous improvements in operational procedures and user experience.

Must-Have Skills

• Previous experience in a customer service or operations support role.
• Demonstrated ability to work effectively in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Office Suite, particularly Excel.

Soft Skills

• Strong attention to detail and organizational skills.
• Positive attitude with openness to feedback and coaching.
• Excellent time management and prioritization abilities.
• Strong verbal and written communication skills.
• Eagerness to learn and grow in an operational or financial environment.

Why Join Us
If you are motivated, detail-oriented, and ready to contribute to a dynamic operations team, this is an excellent opportunity to develop your career in the financial sector. You'll be part of a company that values collaboration, innovation, and your professional growth.
Apply today and join a team that values your ideas, your effort, and your success.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

 Apply on company website