Access Services Representative Job Listing at Kelly Services in Toronto, ON (Job ID CA3622458_BH10021110)

Description

Access Services Representative
Work Arrangement: 100% Remote
The Real Estate Secured Lending (RESL) Access Management and Control team has an exciting opportunity for an Access Services Representative. In this role, you'll play a key part in providing operational and administrative support to internal business partners, ensuring secure and efficient access management across the organization.

What You'll Do

• Provide courteous, efficient, and professional customer service to resolve inquiries and requests promptly.
• Process service tickets and access requests accurately within established SLAs.
• Manage onboarding and offboarding of user access while maintaining compliance and security standards.
• Support change management activities, ensuring minimal risk to the business environment.
• Identify and resolve service delivery issues, escalating when necessary.

Who You Are
Education & Experience

• Previous experience in a customer service or operations support role.
• Experience working in a fast-paced, high-volume environment.
• Proficiency with Microsoft Office Suite, particularly Excel.

Skills & Attributes

• Strong attention to detail and organizational skills.
• Excellent time management and prioritization abilities.
• Positive attitude with a willingness to learn and adapt.
• Coachable, collaborative, and open to feedback.
• Strong verbal and written communication skills.

Sound Like You?
If you're motivated, detail-driven, and ready to contribute to a dynamic operations team, we'd love to hear from you. Join a company that values your growth, your ideas, and your success — apply today!
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

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