Bilingual Technical Support Representative Job Listing at Kelly Services in Kennesaw, GA (Job ID US3595677_BH9944241)

Description

Remote Bilingual English/Spanish Tax Software Support Representative (Work from Home)
Looking for a great job close to home? You don't need to look far! Kelly® is hiring Remote Bilingual English/Spanish Tax Software Support Representatives for a global software company. This position lets you use your bilingual skills while working 100% remotely!
Why Apply?

• Seasonal, 5-month contract
• Fully remote—work from home!
• Competitive pay: $22.00 per hour
• Start date: November 17th, 2024

Job Responsibilities:

• Provide technical support for tax/accounting software.
• Assist customers via phone or email, troubleshooting and resolving issues.
• Log results in the ticketing system and escalate when needed.
• Work with team members to deliver excellent customer service.

Qualifications:

• Must have HS completed or GED
• 1+ year experience in Help Desk, Call Center, or Customer Support required..
• Comfortable with phone-based customer interactions.
• Computer literate (PC, Microsoft Office).
• Must be Bilingual: Fluent in English and Spanish.
• Familiarity with CCH Pro System fx and CCH Axcess Tax is a plus.
• Background checks required, including employment, Professional reference and academic verification.

Schedule & Training:

• Paid training from 9:00 AM to 6:00 PM ET for 3-4 weeks.
• After training, 8 hr shifts may fall between 10:00 AM and 7:00 PM ET, with occasional weekends.
• Flexibility for evening and weekend shifts during peak seasons.

Equipment Requirements:

• Windows 11 
• High-speed internet (50-100 Mbps download, 10-20 Mbps upload)
• Cell phone (Needed for dual authentication when logging in)
• Headset (Wired preferred; wireless is fine but must stay charged)
• Must be a wired connection, Ethernet cables (Cat 6a, Cat 7, or Cat 8)
• Storage: At least 1 GB of free space
• Processor: Intel Core i3 or better
• RAM: Minimum 8 GB (16 GB preferred)
• Compatibility: Chromebooks and MacBooks are not compatible with the required software.

 
 
How to Apply:
Interested candidates should submit their resume to eves855@kellyservices.com subject line WK.
Please ensure to apply before sending your resume. Once your application and resume have been received you will be scheduled for an interview if your experience aligns with the position requirements.
 
Join our team and help us provide top-notch technical support during our busiest season of the year!
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website