Description
JOB INFORMATION
Client Support Assistant – Contact Center (Inbound/Outbound I)
Location: San Diego, CA – West Broadway /Near the Marina District in San Diego
Schedule: Flexible to work Monday – Friday, 8:00 AM to 6:00 PM 8hr shift
Position Type: Temp-to-Perm
Hourly Rate: $21.00 USD
About the Role
We are seeking a Client Support Assistant to join our dynamic Client Solutions team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering exceptional customer service.
As the first point of contact for our clients, you'll handle a high volume of inbound and outbound communications, support hybrid legal proceedings, and assist with front desk operations. Your work will directly impact client satisfaction and operational efficiency.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone and email
- Collaborate with internal departments to resolve client issues efficiently
- Support front desk operations and assist with office tasks as needed
- Facilitate hybrid legal proceedings via Zoom and manage related documentation
- Ensure a seamless and positive client experience from start to finish
Qualifications
- High school diploma or equivalent
- Strong communication and customer service skills
- Ability to learn and navigate multiple systems quickly
- Team-oriented with excellent organizational and time management skills
- Legal industry experience is a plus, but not required
- experience in retail or food service
- Full-time reliability
- Proactive communication
- A positive, solutions-focused attitude
- Near the Marina District in San Diego
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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