Customer Service Advocate/Call Center Job Listing at Kelly Services in Columbia, SC (Job ID 10141798)

Description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Advocate to work at a leading organization in Columbia, SC. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.


Salary/Pay Rate/Compensation: $15 - $18 per hour

Shift: 8-hour shift to be scheduled between the hours of 8am and 8pm

Why you should apply to be a Customer Service Advocate:

• Competitive pay rate with temporary placement for flexibility.
• Opportunity to contribute to a respected organization known for strong customer service.
• Gain valuable experience in claims management and customer advocacy.
• Be part of a collaborative team environment with opportunities for personal and professional growth.

What's a typical day as a Customer Service Advocate? You'll be:

• Providing prompt, accurate, thorough, and courteous responses to all customer inquiries—via phone, written communication, web, or in-person.
• Handling both routine and non-routine inquiries, including those requiring extensive research or deviation from standard procedures.
• Accurately documenting all customer interactions and inquiries.
• Initiating or processing adjustments and coordinating with other departments to resolve customer issues.
• Responding to and assisting with priority inquiries and management-designated special projects.
• Maintaining accurate records and reporting on complaints, customer comments, and recommendations for process improvements.
• Following departmental productivity, quality, and timeliness standards.
• Assisting with the training and cross-training of new and existing employees.

This job might be an outstanding fit if you:

• Have at least 1 year of prior experience in customer service, call center, claims management, or a related field (must have).
• Possess strong communication, problem-solving, and documentation skills.
• Can work effectively both independently and as part of a team.
• Have strong computer skills and familiarity with MS Office Products and using dual monitors.
• Are detail-oriented and able to maintain accurate records.
• Have open availability to work an 8-hour shift between the hours of 8am and 8pm.
• Are open to cross-training and supporting process improvements.
• Are able to work onsite at the client location in Columbia, SC.

What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Service Advocate today!

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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