Customer Service Call Center Professional Job Listing at Kelly Services in Columbia, SC (Job ID 9313734)

Description

We get it: job searching takes time and attention. At Kelly®, we're here to make it a whole lot easier for you. We're seeking a Customer Service Call Center Professional to work at a premier client in Columbia, SC. This opportunity could be the one you've been looking for.

Salary/Pay Rate/Compensation: $13-$16 per hour

Why you should apply to be a Customer Service Call Center Professional:

• Competitive salary and benefits package.
• Join a reputable and established company.
• Opportunity for growth and advancement.
• Work in a professional and supportive team environment.

What's a typical day as a Customer Service Call Center Professional? You'll be:

• Responding to customer inquiries via telephone, written communication, web, or walk-in.
• Researching and resolving non-routine inquiries.
• Reviewing and adjudicating claims and non-medical appeals.
• Ensuring effective customer relations by providing accurate and timely responses.
• Handling situations that may require adaptation of response or extensive research.
• Examining and processing claims and appeals according to regulations and guidelines.
• Identifying and reporting potential fraud and abuse situations.

This job might be an outstanding fit if you:

• Have strong verbal and written communication skills.
• Possess excellent customer service skills.
• Have good spelling, punctuation, and grammar skills.
• Are proficient in basic business math.
• Can handle confidential or sensitive information with discretion.
• Have a high school diploma or equivalent.
• Have at least 2 years of call center experience, including 1 year of claims or appeals processing.
• Can work onsite at the client location in Columbia, SC.
• Have proficiency in Microsoft Office.

What happens next:
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Call Center Professional today!

#GRACE
#P1
#CB
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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