Customer Service (Debt Collector) Job Listing at Kelly Services in Dublin, CA (Job ID US3613530_BH9995859)

Description

Job Title: Customer Service (Debt Collector)
Location: Dublin, CA
Position Type: Temp 3-month assignment
Pay: $27/hr.
Schedule: M-F 9am – 6pm
 Job Title: Solutions Specialist II / Senior Debt Collector
Location: [Location or Remote]
Company: [Company Name] Position Overview We are seeking a highly proficient Solutions Specialist II who excels in debt collection and is fully capable in all Level I duties. The ideal candidate will effectively manage multiple priorities in a fast-paced environment, possess outstanding interpersonal skills, and exhibit expertise in member service, collections, and collaboration. Essential Duties & Responsibilities

• Demonstrate proficiency in all Level I Solutions Specialist responsibilities (see the Solutions Specialist I document for details).
• Serve as a highly skilled debt collector, utilizing sound judgment to consistently achieve goals in a compliant manner.
• Assist members with financial needs by recommending Patelco products, services, or other debt counseling resources.
• Collaborate with Financial Centers and Call Centers to resolve member issues efficiently.
• Manage and control assigned manual and auto dialer queue(s).
• Advise management on the disposition of delinquent loans for actions such as small claims court, repossession, credit revocation, field investigation, or legal action per established guidelines.
• Conduct skip-tracing to locate delinquent members.
• Demonstrate thorough knowledge of relevant policies and procedures.
• Provide training to new team members.
• Assist with departmental reporting and special projects as needed.
• Meet and often exceed performance goals.
• Work under general supervision within established guidelines, with limited decision-making authority.
• Support management directives and implement decisions as required.
• Authorized to waive fees up to $150.
• Perform other duties as assigned.

Required Competencies

• Well organized and detail-oriented with effective written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player who demonstrates flexibility in achieving departmental goals.

Core Competencies Managing Self:

• Demonstrates expertise and professionalism in role and team development.
• Supports and exemplifies organizational ethics, values, and work integrity.

Working with Others:

• Communicates effectively, listens actively, and fosters teamwork across departments.
• Represents Patelco professionally to members and external stakeholders.

Supporting the Business:

• Delivers exceptional service and advocates for members' financial well-being.
• Makes sound decisions aligned with member interests.
• Embraces creativity, innovation, and continuous improvement.

Minimum Qualifications

• 2-Year College Degree preferred.
• 2+ years of consumer and real estate collection experience.
• Previous customer service experience required.
• Skip tracing experience.
• Proficient typist (35 WPM).
• Proficient in Microsoft Office Suite.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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