Customer Support Representative Job Listing at Kelly Services in Little Rock, AR (Job ID US3618354_BH10011245)

Description

Job Summary:
Join our dynamic team as a Customer Service Representative (CSR) where you'll play a vital role in ensuring customer satisfaction through timely and courteous resolutions. Located in a collaborative office environment, this short-term contract position offers you the chance to showcase your problem-solving skills while engaging with customers. If you are passionate about providing exceptional service and thrive in a fast-paced setting, we want to hear from you!

Job Specifications:
- Job Type: Short-term Contract ending 12/31/2025
- Pay Rate: $21.65/hr
- Shift: M-F 8:00 AM - 4:30 PM
- Location: 320 west capitol usable corp center building

Roles and Responsibilities:
- Ensure final resolution of customer inquiries in a timely and courteous manner.
- Document detailed information relevant to each customer contact.
- Conduct system research and collaborate with experts in other areas of the company as needed.
- Strive for “first time resolution” to enhance customer satisfaction.
- Maintain a professional demeanor while managing multiple interactions.

Qualifications & Skills:
- Bachelor's degree from an accredited college or university; OR
- Two (2) years of college coursework (at least 48 credit hours) plus one (1) year of experience in a specialized customer service environment; OR
- High school diploma or equivalent with two (2) years of experience in a specialized customer service environment.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficient in general office tasks and comfortable in an office setting.

Opportunities:
This role offers valuable experience in customer service and the opportunity to develop skills that can propel your career forward. With a focus on professional growth, you will have the chance to learn from industry experts and potentially transition into more advanced positions within the company.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website