Operations Supervisor Job Listing at Kelly Services in Pittsburgh, PA (Job ID 10075614)

Description

Operations Supervisor
Location: Pittsburgh, PA
Are you a natural leader who thrives in fast-paced environments and is passionate about improving operational efficiency and team performance? We're looking for an Operations Supervisor to oversee daily operations, lead a team of direct reports, and ensure superior service delivery.

About the Role
As an Operations Supervisor, you'll play a critical role in enhancing efficiency, driving compliance, and supporting a team that delivers exceptional service. You'll manage staff scheduling, monitor KPIs, and implement process improvements to ensure accuracy and productivity.

What You'll Do

Supervise, coach, and mentor a team to deliver outstanding service
Oversee onboarding and identify training needs; collaborate with training teams for upskilling
Monitor performance through KPIs, set goals, and ensure compliance with policies and regulations
Partner with leadership to develop SOPs, job aids, and quality assurance measures
Handle escalated concerns promptly and maintain satisfaction
Track operational metrics, prepare reports, and recommend workflow improvements
Drive process enhancements and collaborate cross-functionally to implement best practices


What We're Looking For
Required:

High school diploma or equivalent
3+ years of supervisory experience in a call center environment (healthcare preferred)
Strong understanding of call center operations, KPIs, and compliance standards
Proven leadership skills and ability to motivate teams
Proficiency with call center software, CRM tools, and Microsoft Office

Preferred:

Bachelor's degree in Healthcare Administration, Business Management, or related field
Ability to manage deliverables in a fast-paced environment
Strong customer focus and results-oriented mindset


Why Join Us?
We offer competitive compensation, growth opportunities, and the chance to make a meaningful impact every day.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly®

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website